As of late, businesses are centered on creating ergonomically-designed work spaces by introducing accommodating features like standing desks, for instance, to provide optimal comfort. However, your company doesn’t need to undergo a complete feng shui of its office to improve employee workspace satisfaction, rather—a solution can be found by upgrading your legacy phone system to a softphone solution.
A softphone, or a computer based phone system, can easily replace organizations’ current desk phones. A desktop phone makes for a more comfortable work environment as employees can use a headset, rather than a receiver, when communicating via the telephone which frees their hands and generates optimal multitasking capability.
The desktop operability of softphone technology provides the end-user with a centralized and comprehensive alternative to “old style” telephony and workplace collaboration tactics. Here are a few ways softphones improve telephony best practices:
Increased multitasking ability
The desktop-based (or laptop-based) interface afforded by the softphone, in conjunction with a headset, provides employees with maximum multitasking ability. Instead of focusing on cradling the receiver between their ear and shoulder, workers can instead focus on conversations and completing business tasks efficiently and successfully. In addition, due to the centralized interface provided by a softphone, workers can transfer, hold and manage voicemail all in one setting.
More collaborative options
Businesses can take multitasking to another level when introducing robust UC features into their softphone solution. For example, capabilities such as instant messaging allow employees to engage in a phone conversation while speaking with a colleague over a web-based communication.
When you upgrade to softphone solution you can grant your employees more function and comfort simultaneously. Click here to read more about softphone advantages!