The CRM integrations offered by 3CX are very popular with our users as they help you increase your agents’ productivity and save time on tedious tasks like adding contacts manually to your 3CX phonebook. The 3CX plugin for Office 365, once configured, opens the contact record in Office 365 during an incoming call, creates a new contact if the inbound caller is not found, and saves the call information in the contact’s notes.
It literally takes 1 minute to configure as you can see in the video below.
Take a look at the video and let us know what you think by clicking on the comments button below.
For a list of all CRM systems that can be integrated with 3CX take a look at our CRM Integration page.