Live chat on your website is no longer reserved for large corporate Enterprises with huge budgets, and a whole team of dedicated administrators or developers to set it up. Now anyone can achieve this using 3CX Live Chat for free.

Expert Review

IT expert, YouTuber and coffee addict, NetworkChuck, has used 3CX to incorporate Live Chat into his website. He also added Facebook messenger and SMS integration for good measure. The reason in his words:

“I don’t like talking on the phone...I hate talking on the phone. I text and chat whenever possible”.

He is not alone. The world we now live in means that businesses of all sizes must create multiple channels for customer contact. Failure to do so can mean a loss in sales or customer retention. However, all these channels must be easily managed into one central location.

Check out his latest video tutorial and review to see how easy it is to set up.

WordPress + More!

In this video, Chuck uses 3CX Live Chat for WordPress which is freely available on the plugin store. In addition see the guides on how to implement 3CX Live Chat on Drupal, Joomla, Squarespace, Weebly & Wix.

Facebook, SMS and Live Chat integration

Facebook, SMS integration and Live Chat delivered via 3CX creates a truly unified communication platform to enhance and boost the customer service experience. As highlighted by Chuck in his video, you will need a few things to get set up:

  • 3CX license - This can even be the free edition
  • Deployed 3CX - You could opt to go with hosted by 3CX
  • For Facebook Messenger, you simply need administrator access to your Business Facebook page.

Previous videos

NetworkChuck has also created detailed video tutorials, including highlighting some key features that he loves, on the following platforms: