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  1. Outbound redirects not answered and lost more log details required

    I have a number that is redirected to an external number for all inbound. Generally the calls go out and are connected but there are a number I see in the logs where it shows as not answered. I asked my gateway provider to check they are recving these calls and what they did with them. They...

  2. callers with withheld caller id unable to connect

    If a caller with a withheld caller id call the 3cx system they get what appears to be a recording saying the number is unavailable. Is this something in the 3cx setup or could it be my SIP provider doing this?

  3. v15 Allow max voicemail length to be changed

    Yet another example of a developer thinking they know best! I am amazed that features that are being used by customers are just taken away or changed with a so called upgrade. All upgraded need to keep previous feature and either enhance them or replace them but allow the user to revert if...

  4. Outlook 2016 dial from contact pop up

    The dial only works when a contact is showing from within the contacts folder. There is an option to find contacts using the search in the home screen from email ribbon and this shows a pop up with the contact details. There is a phone icon but this is greayed out. This is a very useful feature...

  5. V14 SP2 Presence showing disconnected outside of LAN

    I found that the system settings can be changed in the server manager in troubleshooting/parameters. I changed all the external parameters to the correct external ip and opened ports 5000 and 5001 on the firewall. I then sent the welcome emails again and all the devices are now working! Thanks...

  6. V14 SP2 Presence showing disconnected outside of LAN

    I have enabled http and https on the fire wall and still no presence if on the android phone

  7. V14 SP2 Cisco SPA-525G/G2 beeps on external call

    After upgrading to V14 SP2 from V12 I have Cisco users complaining that when they are on inbound external calls they get a beeping in their ear. This does not happen on internal inbound calls

  8. V14 SP2 Presence showing disconnected outside of LAN

    Connection is using GSM data network and not WiFi outside of the LAN

  9. V14 SP2 some windows phones do not show presence info

    I have just upgraded to V14 SP2 and installed the Windows Phone over the top of the V12 that was installed on the PCs. Some PCs show presence info and other do not. I have disabled the windows fw on the ones that do not show presence but this does not help. I have uninstalled the V14 windows...

  10. V14 SP2 Presence showing disconnected outside of LAN

    I am using system 14 with Android version 3cx phone v14.0.50. The 3cx system is 3cx system is Version 14 Service Pack 2 Build 47020.408 When the android phone is connected to the office WiFi the presence info is showing but outside of the lan it always shows connecting or disconnected. The...

  11. Tunnel receivbed from PBX status 408

    I have installed the phone software on Windows 7 and it connects fine when in the office. Out of the office I get this status 408. I compared the setting with the Android phone that works and I am sure they are the same but the PC will not connect. The error is being shown in the debug screen...

  12. GXP1405 does not provision thru console

    I connected 2 new GXP1405's and they appear in the phones of the console. I right click and assign to existing extension and click OK in the next screen. I am returned to the phones but the new phone is still bold and the phone does not re-boot and provision. This has happened on 2 phones now...

  13. V11 SP1 installation error

    I got over the issue by uninstalling and then re-installing using the backup I took before the uninstall. After this I was able to apply both SP1 and then SP2 without any issue. :D

  14. V11 SP1 installation error

    The error is just a message box saying The update procedure failed. For more information check the log. Press OK to restore your system In the 3cxupdater.log there is this System.IO.IOException: The process cannot access the file 'C:\Program Files\3CX PhoneSystem\Bin\3CXEventLog.dll' because it...

  15. 3cx Windows softphone drops calls

    I have been noticing that this happens after about 20 mins and then when reconnected after a few mins. Using a desk phone does not have this issue. I looked into the logs on the 3cx server and there is nothing at the time the calls are dropped. Is there a patch for this?

  16. MyPhone "The current account has been disabled" or "blocked"

    If a user gets their login details wrong 3 times in the MyPhone login process they get the message that either their account has been blocked or disabled and to contact the administrator. How can the administrator un-block or enable this for the user?

  17. V11 SP1 installation error

    I have used the console to download and install SP1 for V11 build says 27011.711. My current version is V11.026364.600. When the download complete I get an error and the system rolls back. :cry:

  18. Blacklist

    Excellent thanks! :D

  19. Using Exchange 2010 public folder as address book on phone

    Is there a way to use an Exchange 2010 public folder that is a company contact folder as an address book on the phone or in MyPhone?
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