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  1. BPM/Webitel Registration Issues

    Hi, We are in the process of implementing a new CRM; BPMOnline, which has a module that allows VoIP PBX integration. This is provided by a company called Webitel and called Any VoIP Connector (https://marketplace.bpmonline.com/app/any-voip-connector-bpmonline). It appears that within BPM you...

  2. WebMeeting Recording

    Hi, I have not been able to find much about this and while there is another thread with the same issue as I am experiencing, but there is no answer to assist me. When using WebMeeting I click on Record and it indicates that it has recorded, but I get no prompt to download the recording and...

  3. Custom Reporting

    Sorry, but this is really important to us. Is anyone able to provide assistance? thanks in advance

  4. Solved 3CX Client can't communicate with API

    I fixed the issue. In add/remove programs there was an old legacy 3cx phone application which after removing sorted the problem out. Thanks for the help

  5. Solved 3CX Client can't communicate with API

    I have double checked the Internet Explorer settings but we do not run a proxy. We have anti-virus but exclusions are in place and disabling the AV doesn't help.

  6. Solved 3CX Client can't communicate with API

    Hi @loannisM_3CX I have tried sending the welcome email again and re-configging the client. Phone is being used on the internal network, PBX is local in the server room and all other working clients are in the same office.

  7. Solved 3CX Client can't communicate with API

    In our office everybody is using the 3CX client for Windows. We are also using 3CX Server v15.5 On Friday last week a user complained that their 3CX Client is working but the API is not connecting. It is only this user who is having this issue and nothing I've done seems to solve the issue. I...

  8. Port 443 HTTPS for Presence and Provisioning

    So port 443 for remote 3cx clients to use presence information is currently being forwarded to our exchange server. Is there a way to change the presence port to something else?

  9. Custom Reporting

    Is anyone able to advise on this at all?

  10. Custom Reporting

    Hi Thank you for your response. To be clear, I am not making any changes to the application or database (other than updating PostGreSQL to allow read access from a remote machine, which in itself will not impact the functionality of the DB or 3CX app in any way). The reporting capabilities...

  11. Web Meeting Request Remote Control

    Would a member of 3CX Support please comment on this

  12. Web Meeting Request Remote Control

    I have a query regarding the 'Request Remote Control' button in 3CX Web Meeting. After I have made an attendee a Presenter and I press the button to request control, the attendee will get the following popup: Screenshot from attendee screen If they click yes then 3CX asks me (the person who...

  13. Custom Reporting

    Hi, We run a reporting application and I would like to create reports that includes data from our CRM and 3CX. I have seen that we can access either the files or my preference would be the PostGreSQL database, for which I have already configured connection to. However, I am not seeing any data...

  14. Report link to recording saying file is missing (its not)

    The following settings are enabled on her account: Allow 3CX Report Feature Ability to download all recordings She is able to access and generate the reports, it when clicking on the recording button link in the report that the browser opens up and upon logon gets that error. The link is to...

  15. Report link to recording saying file is missing (its not)

    Hi, I have a team manager who needs to listen to call recordings. We are running the report under her web account and 3CX is correctly sending the spreadsheet to her email address. When clicking on the link for the call recording she is receiving the following error: Sorry, you cannot...

  16. Inbound Anonymous Caller ID rejected

    Hi Aram, Thanks very much for your reply. Frustratingly I had tried the Contact: Host Part and the IP address, together with the Match Any rule as the original From: Host part with the same IP address. However, then I changed it to remove the From: Host Part and only had the single rule and...

  17. Inbound Anonymous Caller ID rejected

    Hi Firstly - thanks for your reply. I have had the Adtran updated and this is now sending its IP address in the FROM: fields rather than the '@anonymous.invalid', however I still cannot get the 3CX server to accept withheld caller ID inbound calls. I have tried adjusting the source...

  18. Inbound Anonymous Caller ID rejected

    Hi Thank you for your reply, but sadly this did not resolve the issue and anonymous caller ID inbound calls are still not being answered and I cannot work out how to get 3CX to accept these calls. I really need to get this resolved as these calls appear as 'unknown number' for people dialling...

  19. Inbound Anonymous Caller ID rejected

    Hi, We have an issue with inbound calls not being answered where the caller ID is being with held. This presents to the PBX a From: value of "Anonymous"<sip:[email protected]:65535 and the call is not answered. I have confirmed we do not have any Anonymous entries in the blacklist, so...

  20. V14 3cx HTTP API no more

    *BuMP* sorry to do so, but this is something that someone must know about and provide some feedback. thanks
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