call flow designer

  1. Options go to the same menu

    Hello, is there a way to get two different options to be sent for the same configuration? I want the restaurant options to be directed to the same menu without having to create two different menus, is it possible?

  2. Outbound Dialler for Dropped Calls

    We have onboarded a customer who would like to have an outbound dialler automated for any inbound call that is not answered by an agent. They may have dropped out of a queue. Any recommendations on how to do this? We took over there existing account that is hosted. From my understanding to...

  3. Calling external ph#

    I'm trying to call an external number added to my flow but it just keeps disconnecting. My SIP Trunk is Flowroute. When I call our normal from my IP Phone or 3CX App it works fine but not when setting up CFD Flow I've tried Transfer and Make A Call.

  4. Get transferred extension

    Hello! How do I send or save somewhere the number of the extension that answered the call after it leaves the call flow designer via transfer? Is it possible to do this through the main flow or disconnect handler flow?
  5. cantvchicago

    Database Access Tool for SQL integration

    Hi All, Attempting to output CallerInput.Buffer to a new record in a table in my SQL back end... with NO luck. My flow ends with a WebService REST POST of the data to another server for further processing which works great. My problem starts with the Database Access Tool... It just does...
  6. CISCOX

    CFD Shared Call Park

    Hello, I've noticed that in V20, Shared Call Parking via SP0, SP1, etc., is no longer functioning. I would like to set up a CFD to redirect an active call, and when I call the CFD, I want to be reconnected with the original caller. Is that possible? I also have a question: Why is Shared Call...
    • CISCOX
    • Thread
    • call flow designer call park cfd cfd call park sp1 sp0
    • Replies: 17
    • Forum: Call Flow Designer
  7. Comercial Inovacomm

    Customizations for 3CX

    Hello 3CX Partners! Today, I want to share with you our customization solution for 3CX. I present to you Open Tools and its functions: Why customize 3CX? Often, the standard functions of 3CX do not meet the demands of clients, impacting customer satisfaction and retention. With Open Tools...
  8. EmilP

    Solved Callee require key press to take the call - CFD

    Hi partners and colleagues, I need advice from you guys, if anyone can bring some spark in, my scenario is that the customer calls in OOH for support and the call is forwarded to the ON CALL Engineer's mobile, but if the phone is out off service, coverage/switched off, then the call terminates...
    • EmilP
    • Thread
    • call flow designer cfd destination if no answer mobile voicemail on call ooh
    • Replies: 3
    • Forum: SMB
  9. eric_1487

    Solved Speech to Text IVR Not Working

    Hi all, Starting today, our IVR menu with voice input disconnects the caller after they say something. I cannot find the reason why. I also tried the speech to text demo, and uploaded it to our system with a new JSON file from Google Cloud. I'm attaching the log from the call. Anyone have...
  10. ZCSFT

    Need some design help, ideas welcome

    I have a design I am trying to build. I need to set up an outbound dialer. So I came to the community for help. I am struggling with this. Goals - Dialer needs to be triggered by someone calling the phone system - Dial the digits for the app - That app asks for the phone number that is needing...
    • ZCSFT
    • Thread
    • automation call call flow designer challenge community design desk dialer help outbound
    • Replies: 8
    • Forum: Call Flow Designer
  11. ZCSFT

    Callback Dialer that plays a prerecorded prompt for the number it calls and then hangs up

    Hello, Looking to see if there is a way to have the system 1. Call Out to External Number 2. Play a prerecorded prompt 3. Hang up the call

  12. WakeUp calls scheduler - Simultaneous limitations workaround

    Hi everybody, this is my problem: some of our Hotel customers were complaining about that sometimes their customers told the concierge that they did not receive any wakeup calls even though the receptionist did set those right. Tha strange thing was that when we looked at the call logs we did...

  13. Call Flow Conditions

    Hi, 'm a beginner with 3X Call Flow Designer. I want to make a Call Flow able to identify the phone number from the caller and transfer him in the right waiting queue. I tried to make a simple call flow only for test if the identification of phone number from the caller worked but it doesn't...

  14. 3cx design issue - call comes in audio is played extension is dialed but it directly goes to record and email why doesn't it go to Call Queue

    3cx design issue - call comes in audio is played extension is dialed but it directly goes to record and email why doesn't it go to Call Queue as per extensions are added in call queue list? can someone guide where i am making a mistake? Call comes in User Input (Voice plays before that press...
    • parwana
    • Thread
    • 3cx 3cx call flow design call flow designer
    • Replies: 2
    • Forum: US

  15. Verify incoming Caller ID with lo

    Customer wants to handle inbound calls differently, depending on whether the caller's ID is present in the devices own contact list. I take it the CRMLookup Tool used. Any idea where I could view some sample projects? Thanks
    • YouOne
    • Thread
    • call flow designer
    • Replies: 5
    • Forum: SMB

  16. Need Linux Support for Simple Call Flow App

    Good morning/afternoon/evening to all, I had someone (I have reached out to him already) that built a simple call flow app that when dialed stated 3 lines of text to voice. "Emergency Page From " ReadWriteFile1.Result " in *Insert Office name*" IE. If my extension is 102 when i dial 801, the...

  17. 3cx survey

    I have this call flow in attachment and all is working I need to make a survey is the survey work in the same page also I need to save the survey in CSV in windows ?>?> is the survey need another call flow project or we can put it in disconnect call flow in the same call flow project ??

  18. Explain how to transfer incoming call from TrunkSIP-A to TrunkSIP-B

    Hello ;) I plan to build a 3CX (3CX00) to make automatic redirection vers many other PBX (3CX and asterisk). I had on 3CX00 a SIP provider that send me a lot of DID from Trunk A. I had on 3CX00 an other trunk SIP with virtual extension 10001 to connect an other 3CX (or asterisk) from Trunk B...

  19. Solved Time based clause

    Recent convert to 3CX was previously PBXAct, (basically FreePBX but commercialized) by Sangoma, Converted due to the all in one concept (Chat, Text, Webclient) that 3CX gives us and the ability to directly connect with our SIP provider for SMS and MMS I'm on Enterprise Annual with 8 concurrent...
    • benlv
    • Thread
    • call flow app call flow designer dids time based time based routing
    • Replies: 8
    • Forum: Phone System / PBX
  20. blancers

    Solved Call forwarding based on inbound numbers starting (left) digit

    Hi everyone, I want to design a call flow based on the inbound call numbers starting digit. For example, If the inbound number is 9xxxxxxx forward it to 6000 if not forward it to 7000 like the flowchart below. I hope someone can help with how to do it using CFD. Thanks in advance. Cheers
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