cfd call flow designer

  1. Activate Page and Play Audio

    looking do make a simple "Panic" soft key. Basically looking to have a softkey call a page group which will activate page then play pre-recorded message over the page. I have a page group setup, when I dial ext 9999. the phone activates and page is live. I have a simple flow setup to ext 5555...
    • Kooft
    • Thread
    • 3cx call flow design call flow call flow apps cfd cfd call flow designer
    • Replies: 9
    • Forum: Call Flow Designer

  2. Outbound blocking by extension

    Trying to block certain numbers from being dialed from internal extensions. I know this can be done via a cfd. Essentially I have a DB with the extension and their allowed-to-call numbers. Cfd queries this database and returns a scalar which is then condition checked 1 allows the call, 0 drops...

  3. CFD option is not showing.

    I was looking for the CFD. But I don't find in the advance option. Do i need to enble it from somewhere?

  4. CFD Predictive dialer only calls the first number on the text file

    i'm new to CFD and i just tried setting up PD with CFD on my 3cx installation but it seems to be calling only the first number on the .txt file, it doesn't go down the list as it is supposed to, it doesn't seem to be incrementing, i've checked a similar post on this issue but all my config seems...
  5. tronic

    Routing change when a button is pressed on deskphone.

    I have a client with 100s of queues. On there old Avaya system you could change the status of the queue by a button on the deskphone. So is there a way with CFD I can say have the calls ringing to Queue1 and then press a button and the calls ring to Queue 2??
  6. tronic

    CFD users tatus routing

    Hi All, Hoping some one can help as i can't get it working. I have a large client that is migrating from an Avaya system. On the Avaya they can change the status of the Queue/Hunt Group and route accordingly. I know i can do this with all agents being logged out or via status. But each site...

  7. CFD ignoring secondary time check

    Hi all, I have a call flow set up using CFD but am encountering an issue with time checks being disregarded. There are 3 call queues in the call flow (A, B, C), B has longer opening hours than the other two. My problem arises from the fact that the call flow has options that transfer a call...
  8. Roberto.Fasola

    CALL FLOW COLOR

    Hi, is there a way to color the "blocks" inside a CFD? Thanks!

  9. CFD Question

    Hi, The answer might be in a document I haven't found yet. But is CFD apps answering the calls when a call comes? I have a CFD app that kind of enables direct dial from 2 different PBX (FreePBX and 3CX), that works and all but the problem is the calls from FreePBX (call forward from ring...

  10. Example to Call Flow to collect the call details at the end of the call and send to database or webservice

    Any Example to Call Flow to collect the call details at the end of the call and send them to a database or web service I know there are components for both database and web service in the Call Flow Designer. What I don't know is what are the possible fields related to the call are available...

  11. Queue prioritys

    Hi Is it possible to make individual priority of incoming calls in queues? e.g: Queue 1 = priority 1 Queue 2 = priority 2 Queue 3 = priority 3 Such that calls are distributed according to which queue priority they have ended up in. But also with an algorithm that distributes calls with the...
  12. eli.branum

    Make Call to an external number retrieved from SQL query result.

    I am creating a call flow that requests a zipcode from a caller and queries a SQL database and returns a 10 digit number. That portion of the call flow is working, I cannot complete the call using the "Make Call" to "zipcodedatabase.queryresult. The call flow logs show the following error...

  13. Attempt to connect call to hunt group if failed call external number then return

    A bit of a tricky situation here, we have a customer with a specific piece of call software that pulls up certain information on the incoming call based on what's provided by the phone system, currently this is the call group name. With that in mind I would like to have the below behaviour in...

  14. Solved I can't find CFD - Call Flow Designer in 3cx hosting

    Good evening everyone, I need a little help, no matter how trivial it seems. I have been using 3cx for a few days now, I have the pro version on 3cx hosting as indicated by many guides by going to advanced, I should find the Call Flow App in the drop-down menu . Well, as per my attached...
  15. JamesHD

    Play Audio Message to Agent

    I would like to be able to play an audio message to an agent in a specific Queue, prior to connecting the call. This would be to provide information to the Agent, for example; Which Business the Caller is Calling for. The feature is know as "Agent Whisper" in the Call Centre world and there are...
    • JamesHD
    • Thread
    • agent call whisper introduction cfd call flow designer inbound call
    • Replies: 0
    • Forum: Server

  16. Reject Calls when no availibility

    Hello Community i have a special request from a customer and its driving me crazy, my customer wants to decline incoming calls when all agents are talking and by declining i mean sending bussy or rejected signal, something like disabling the queue when no agent are free, he has a Callflow that...

  17. CFD: Disconnect Call with "Busy" status

    TL/DR: How do I disconnect a call in CFD as "Busy (486)"? I have a beginner question. Unfortunately I can't find an answer in the forum/ internet. But I'm probably just missing something or just don't know how to look for the problem. So I have a routine that tries to forward a call to...

  18. CFD Date Time Condition (Bug Report/Feature Request)

    The Goal: A Date Time Condition with a specific date Range from 05.01.2022 8:00 to 06.01.2022 07:00. The Problem: The "From" time can't be Higher than the "To" time that makes sense for a Specific day but not for a date Range. Conclusion: I Obviously can just add a second range to do that...

  19. Outbound Dialer call list text file location

    I was following this guide https://www.3cx.com/docs/cfd-creating-outbound-dialer/ when I got stuck on uploading the call list text file unto the 3cx server. Which is hosted by 3cx is there a way for me to upload the file or is there a workaround?
  20. Chris Walters

    Speech to text app

    I've looked over this guide here and looked at the product demo included in the installation. I have a slightly different request from a client, this is what they want: When a call comes in, the caller is prompted to speak a description of their issue. The audio description is processed...
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