chat

  1. TLCtech

    New 3cx windows App sends users to the web app to chat

    I began to upgrade our staff from the chrome web app to the new windows app. Reading about it, it was described as being like the mobile app. But the chat button is hidden on every install I have, and sends users to their browser to chat. When we found this out, our staff elected to go back to...
    • TLCtech
    • Thread
    • chat v20 windows app
    • Replies: 2
    • Forum: Windows

  2. Solved Live chat disabled due to CORS No 'Access-Control-Allow-Origin' header is present on the requested resource

    Hello, I have a single 3CX instance which serves several 3CX chats on WordPress websites hosted on o2switch.fr On some websites, the chat is enabled https://ab*****.fr https://en*******.fr https://sal********.com https://get**********.com And on some websites, the chat is disabled...
  3. Chris Walters

    Purging chat for specific extensions

    I am trying to remove chat history for a single extension. I have enabled chat logging, but within the chat logs the options for purging are global. Filtering the chats by a specific extension works for viewing, but the purge function still removes messages globally, disregarding all filter...

  4. Post Chat email.

    Can a chat be sent to a email address after the chat is delt with \ closed? Or to the sumiting user?
    • Taz2w
    • Thread
    • chat chat feature
    • Replies: 1
    • Forum: Live Chat

  5. Messages not separated by date on iPhone

    I've tested this with two recent model iPhones, an Adroid phone, and the 3CX web client. This problem exists only on the 3CX app for iPhones. Extension messaging and SMS messages are not separated by date inside the 3CX iPhone app. Example: However, when logging into the same extension on...
    • JimNX
    • Thread
    • chat iphone sms
    • Replies: 3
    • Forum: SMS

  6. IVR Whatsapp

    One of the functions most used by customers using omnichannel solutions is IVR on Whatsapp. This way, it possible to create a pre-service tree (IVR) on Whatsapp so that the customer can choose the sector they want to speak to? For example: Welcome to company Y Select the option: 1...

  7. Search function in 3CX apps

    Hi, it would be extremely useful to have the search function of the Chat section can search also through message history, rather than just contacts. Many thanks,

  8. Problem 3cx can't connect to Facebook Messenger chats

    my problem is After I followed the steps, I was able to use Facebook Admin to send messages to Facebook Messenger chats, but in the process where Meta came to check the system's operation, the Facebook staff couldn't type a response from Chat 3CX. red cross And the destination side of the...

  9. 3CX WebChat not showing on my Weebly Website

    I have followed the instructions https://www.3cx.com/docs/weebly-live-chat/ to the T, but no joy in getting the chat to appear on my website. Any known issues?
    • Terri Griffiths
    • Thread
    • chat chat box not shwoing web chat
    • Replies: 4
    • Forum: SMB
  10. KL_Astranti

    Ring groups for chat?

    My organisation has three branches, and it's easy enough to separate these into ring groups for call handling. However, all the chats are received by everyone on customer service, which makes life more difficult. Is there a way to separate out who receives chats if they come from different websites?

  11. Internal/Group Chats Missing

    Hello, One of our customers called us to tell that some groupal and individual chats are suddenly missing, and some of the ones that didn't dissapear throws this error when trying to open it: I tried to look at the logs in 'audit log', 'events' and 'activity log' to see what happened, but no...

  12. Security on Chat / Password or PIN

    We are a healthcare company and are looking at using the 3CX Chat feature. Chat Apps like TigerText force the user to add a PIN and/or Password to their phones during installation. Is there anyway to secure the 3CX and chats from prying eyes by either forcing a login/pass on the phone itself or...

  13. 3cx live chat not working in Wordpress site

    Hello I install the wordpress 3cx live chat plug in but when I check these instructions https://www.3cx.com/docs/manual/live-chat/ I cannot see Admin > Voice & chat icon or settings like the photo in tutorial. also if you look at screenshots i cannot set something else. Can anyone help me...

  14. Solved How to receive notifications for Chat messages when offline?

    We've just setup the 3cx system chat tool on our site replacing another tool that worked perfectly given we added the phone tree. Currently after 5pm our agents go offline and all phone calls are forwarded to a team we have internationally however we would still like to answer chat messages that...
    • gbos
    • Thread
    • chat chat offline messages offline
    • Replies: 6
    • Forum: Live Chat

  15. Chat improvement Desktop app

    Hi, I would purpose some chat improvement on the desktop app / web app. This version is already very good, but if you agree with my suggestions, please comment or help me to find an existing solution :) - Press Enter to send image. When you past an image into the chat, you cannot use enter to...

  16. Telegram integration like whatsapp

    could it be possible to integrate telegram instead of whatsapp ? thanks for all.

  17. Conference / Webmeeting chat not usable - messages are cut

    Hello, chat during web meetings are very important for our client. But it's not usable since messages are restricted to about 450 characters. How can we fix it? In regular 3cx chats one message limit is 20000 chars which is ok, but in web meetings it's too limited. We use on-premise 3cx...
  18. mholtrup

    Customize chat icon

    Due to the large number of chat groups, there is always confusion as to where the message was written in which group. This is also not displayed as Notify. Here a chat icon would simplify a lot for better orientation. Please also transfer this in the notify and the push messages. Many Thanks

  19. Chats always logged?

    Hello, working internal with an on-premise PBX (Professional license). After maintenance update to 18.0.5.418 we tested a bit the internal chat "feature". And i was shocked when i realised that all chats where protocolled since the PBX was installed while "chat protocol" was disabled. Did...
  20. NeilSmith_UBT

    Reply, Edit, React to and Delete instant chat messages (like with Teams and WhatsApp)

    3CX Chat is a very useful instant messaging platform, especially as more and more integrations are added however it does fall down on chat functionality when compared with the major competitor - Teams (and WhatsApp) which makes it difficult to encourage users to switch to this as their primary...
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