email

  1. KL_Astranti

    Email notifications for missed chats?

    Had this query from one of our customer service team about whether there is a system for catching up on missed chats. The old software we used (TawkTo) had a feature sending emails for missed chats, which could then be responded to the following day. Is there any way to get email tickets for...

  2. New User Welcome to 3CX Email

    I searched for answers but was unsuccessful. In the past, I recall that the Welcome emails were not automatically sent when a new user was created. As of now in 18 U7, it appears that the Welcome emails are automatically sent when the account is created. Is this the case? If so, how do I...

  3. 3CX SMTP Issue

    My 3CX is AWS hosted, and seems to be working properly, excpt for some 3CX SMTP issues. I have email alerts set to go to my alert email address, and Verizon email to text. I receive the alerts via the "real" email address, but not on the [email protected]. Any thoughts?

  4. Send recording without pressing key

    Hi, I've just implemented a call flow app using the following procedure: https://www.3cx.com/docs/cfd-emails-voice-app/#h.1my4nsjh5z8k It's a very nice feature and it works fine but I have a question: If during the recording I hang up the phone, the message is not saved and sent. Is it possible...

  5. Cannot send welcome email to users

    Hi folks, I have a 3CX instance and I am having trouble sending welcome email to users (extensions) I can send welcome email to my extension which has admin permissions. SMTP Testing works fine. Any idea what am I missing here?
    • flogli
    • Thread
    • 3cx email welcome welcome email
    • Replies: 1
    • Forum: Web Client
  6. kinetix

    Upon Setup, Provide OPTION to Send Welcome eMail - rather than it being the Default

    Upon Setup, Provide OPTION to Send Welcome eMail - rather than it being the Default Too often we are setting up a PBX for a client days/weeks before they are ready to deploy/train.When the Extension is created, if there is an eMail associated with the Extension, the user immediately receives...
    • kinetix
    • Thread
    • email email notification new user user welcome welcome email
    • Replies: 0
    • Forum: Server

  7. Solved Wrong time stamp on VMs sent to email

    Hello, Several of our users have VM enabled with the email option "Send as attachment and delete from mbox" set. Recently, I noticed that the body of the email for these messages which includes the caller's name/number and date is all correct EXCEPT the time is 5 hours ahead of what the server...

  8. Your PBX cannot connect to https://domain.3cx.co.za. Please check your network settings.

    when i try to Synchronize web meeting it failed with message Your PBX cannot connect to https://domain.3cx.co.za. Please check your network settings. Webmeeting Synchronization (Network error) , I restored the backup 2 days ago but still i face the same issue. also i can send email from 3cx...
  9. Ahmed Mahdy

    Voicemail email notification stops

    We have been struggling with this issue for quite so long. It started with one of our customers who reported they left a voicemail on one of their extensions but no email was sent. 3CX voicemail config was set to "send as an attachment and delete from mbox". - We checked our SMTP; the...

  10. Disconnect handler not running

    Greetings, My colleagues and I have stumbled upon a questionable issue we believe to be a bug within the CFD. The disconnect handler appears to be ran only when a disconnect component is explicitly called. That is if the call ends execution on the main flow as normal, without any explicit...
    • Eric B
    • Thread
    • call flow designer cfd disconnect disconnect handler email execution
    • Replies: 4
    • Forum: Call Flow Designer
  11. MidiTélécom

    Translate all the "Email Templates"

    Hi everyone, I always switch my servers in the French language but only the Welcome Mail is switch to French. That's really annoying to always check in deep parameters to make a translation for a specific mail (like Webmeeting, received fax, etc...) Please translate all the template with the...

  12. E-mail notification

    Hi, There's an option where I can edit the e-mailadress where the "Offline messages" wil be send. Well, when I have a "Someone want to chat", this e-mail notification will be send to my personal e-mailadress (because I'm the admin from Wordpress I think). Is it possible that the e-mail...
    • Ferdi
    • Thread
    • email notification
    • Replies: 0
    • Forum: Live Chat

  13. Email certificate error on Passive server only

    We're in an active/passive setup and recently upgraded from 16.0.5 to 16.0.6. Emails no longer send from our passive server with the following error: I couldn't find any further information in a log file, but I may just not know where to look. Email works just fine on our Active server, so I...

  14. Email template file location?

    Hello, I'm curious where the 3CX email template files are stored. As far as I'm aware, there are parameters in Settings > Parameters that contain the styling of these emails in xml formatting, but they do not contain the body of their respective emails. I would like to change the body...

  15. Ring Group Missed Call Notifications

    We have two ring groups. One is a Prioritized Hunt for when a caller presses option 1 or 2 and the other is a Ring All for when a caller provides no input. I have two questions on how missed call notifications would work in both these scenarios. Prioritized Hunt: 1. If a missed call occurs...
    • JuanSoto
    • Thread
    • email email alerts missed call prioritized hunt ring all ring group
    • Replies: 4
    • Forum: Phone System / PBX

  16. Email Display Name not showing

    Hey guys, I don't know if I am doing something wrong here, but I just can't make the 3CX's emails to display the Display Name I choose on email templates. I'll share with you images of my configuration and what I am receiving. Important to mention that I tested that on more than one...

  17. Receiving duplicate voicemail email notifications

    I have a client who is currently on v15.5 with a Standard license who has less than 10 extensions on their PBX. Starting a week or two ago, one (maybe two) of the extensions started receiving blank voicemail messages. The call and activity logs show no calls at the time and it seems like the...

  18. Stopped Services Notification - email

    We have the stopped services notification email turn on for our AWS hosted Linux pbx's. If the services are stopped like shown from the email below. Is there a way to have a services restarted email sent out. We use an automate ticketing system and the stopped email generates a ticket. If there...

  19. Solved Time in 3CX email alerts text incorrect

    Hi, We recently moved our 3CX server running on Windows 2008 to a new Windows 2012 server and upgraded from 15.5.6354.2 to 15.5.15502.6. A couple of days after the upgrade we noticed the Inbound "Out of Office" message was still on even through it was an hour after Office Hours had started...

  20. 3CX SMTP server error SSL TLS

    Hi I recently installed the free standard edition, and the email has been set to use 3CX SMTP server. It was working fine for a while, and suddenly I'm not getting email out. When testing the mail server, I'm getting this error: An error occurred while attempting to establish an SSL or TLS...
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