extension

  1. Login History for specific extension

    Can you please tell me where can I find the login history of an extension to the webclient console which includes the user’s IP? One of our extension got compromised and we wanted to know where is the source IP came. I tried to check the web management console reporting and can’t find the...
  2. ronenba

    Setup Caller ID for each extension

    Hi is there an option to setup for each extension outgoing caller ID? i am looking to setup a diffrent caller ID from the outgoing sip to each extension how do i setup a diffrent outgoing caller id for each extension ?

  3. Unsupported Fanvil i16sv Video Door Intercom Won't Provision

    Hi all, we have a Cloud-hosted 3CX instance and can't get the Fanvil i16SV intercom to provision. Local SBC deployed on-prem/ Firewall all checks out with no issues. All other phones are provisioned with no problem. The Intercom show's up within the phone tab however the options to "Add Ext"...
    • Rich1236584
    • Thread
    • door intercom extension fanvil fanvil i16sv fanvil i16v provisining issues
    • Replies: 4
    • Forum: Fanvil

  4. Option to forward to extension voicemail where voicemail is disabled.

    We have a version 18 update 5 installation where the customer has asked for voicemail to be disabled on all extensions except one. The actual issue is that when transferring a call there is an option in the web client and the mobile app to transfer the call to the extension or the extensions...

  5. Need a Logout & Login via Desktop App

    Unless I am missing a place to do this, there seems to be a major hiccup in the desktop app... It seems as though the only way to login a new user is via a web-browser and you cannot log out a user in a desktop app (to have no user logged-in). That is an oddly disparted flow. Simply adding a...
    • IMI
    • Thread
    • desktop app extension user profiles users v18
    • Replies: 2
    • Forum: Web Client

  6. Disable Auto-Answer Feature on 3CX Desktop App?

    Good day -- We would like to know if anyone knows of a way to disable the auto-answer feature globally, throughout he 3CX system. The feature is available on the Windows Desktop App, but we want to have it removed completely. We have 3CX server, version 18, Update 5 Any help around this...

  7. Disable Auto-Answer Feature on 3CX Desktop App?

    Good day -- We have a 3CX Server on version 18 and would like to know if it is possible to disable the auto-answer feature completely, so that users' aren't able to use it on their desktop client? Regards,
  8. robidog

    T48S refuses to be deleted

    This is probably not directly Yealink related but I post here anywhere in hopes of better exposure. I have a single phone device that I cannot delete from the inventory. Backstory is that this device (T48S) was working fine through an on-prem SBC (Rpi running v18.1.6), until the user decided to...
    • robidog
    • Thread
    • extension phone deleted provisioning user interface
    • Replies: 9
    • Forum: Yealink

  9. Visibility of associated queues from the extension (via the administration console)

    Hello, It is currently very difficult for a manager to see/modify the queues to which an extension is attached. Would it be possible, as for the Direct Inbound Dialing (DID) part, to have a queue view to be able to check/modify/delete/add queues to a user?

  10. Virtual extension office hours

    Hi, I have created unregistered extension numbers 901, 902, 903 and 904 which is not in 3CX system range (registered range of numbers at provider is from 700 to 899) and I try to set "Automatically switch status to available during office hours". For numbers from 700 to 899 si working smoothly...
    • Don M
    • Thread
    • digital receiptionist extension forward calls ivr office hours set to available during office hours virtual
    • Replies: 7
    • Forum: Phone System / PBX

  11. Unsupported Dsskey settings for Line Key 2 reset itself

    Hi All, I have two separate accounts/extensions configured on some of my Yearlink T42s phones. I have Dsskeys configured as Line 1 and Line 2 (see the first 3 pictures ). The problem that I'm having is every once in a while ( I have not been able to find the pattern) my Dsskey settings for...
    • dza
    • Thread
    • ddskeys extension ip phone yealink yealink t42g
    • Replies: 4
    • Forum: Other

  12. 3CX Reporting add extension number of queues as a column

    Hi, Can the extension number of a queue also be added to this list? Current screenshot is from the Queue Performance Overview. Idea is from this thread: https://www.3cx.com/community/threads/3cx-reporting-doesnt-show-extension-number-of-queues.87130/#post-411616

  13. Extension number of a deleted user is still somewhere in the system

    Hi all, I've been reading through multiple threads but could not find an answer to our issue. Maybe someone could help, please? We had a colleague with an extension 0012. After she had left, we deleted the extension and removed her from all call queues, ring groups etc. (interestingly, she was...

  14. Unsupported Two Extensions on one Snom Phone

    Hi 3CX-Community, how can I provisoning two extensions on one Snom Phone? Thanks for your help!
    • Vettel
    • Thread
    • 3cx extension snom
    • Replies: 4
    • Forum: Snom

  15. Transfers to extension doesn't works

    Hello, I have a particular problem with the webclient. I can't make transfers (blind or att.) to internal extensions. Webclient --------------- Transfer to ---------> Extension (webclient or 3CX Android app) KO 3CX Android App ----- Transfer to ---------> Extension (webclient)...

  16. Minimum Requirements - Update - Disruption?

    Hello There, (Bear with me as I'm fairly new to 3CX) - I’ve got a query regarding a couple of extension that have a warning symbol next to their name. Whilst I appreciate it would be easy to remove these warnings via the ‘regenerate’ option, I'm conscious of the end user. I've spoken to our...

  17. Config SIP Trunk Inbound Params and Access to Management Console via setupconfig xml

    Hi, I am using the below method to being the 3CX system installed in my server and need help on configuring the below two items using the xml file. https://www.3cx.com/docs/configure-pbx-automatically/ Can someone please help on how I can do this with the help of xml file? 1. Under SIP trunks...

  18. Phantom extensions

    When we started to WFH in March of 2020, we created several Phantom extensions for our (at that time) current associate faculty members. Was wondering if there is a way I can find out if any of those extensions have been used at all? If not, I would love to remove any of them not in use so I can...

  19. Unsupported Samsung officeserv i5210 with 3cx

    Hi there, I have a Samsung officeserv i5210 phone that I would like to use with 3cx can it be done, how would I go about doing this step by step. Any help would be amazing :) Many thanks
    • Techman567
    • Thread
    • 3cx desk phone config extension samsung
    • Replies: 6
    • Forum: Other

  20. Simplify creation of users, ring groups, call queues.....

    Hello, I'm used to working with other platforms and found it easy to create new extensions without first searching an available number. The idea is, when creating a new user/extension let the administrator choose an available number from a drop down list or pop-up screen. Now it's hard to find...
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