office hours

  1. Lunch Break Setup Help

    Good Afternoon, New to 3CX. we have a site that has the incoming trunk go to a ring group with 3 ext. in it. they also have there out of office hours setup and working, I am tying to setup the lunch break times so that during 12:00 -13:00 all external calls will got the the voicemail. i have...

  2. Office Hours and Status

    New to 3CX, I'm currently configuring office hours and breaks. I see that by default, during office hours, my status switches to "Available" and during breaks "Away". Typically, our "breaks" are lunch breaks, is it possible to make it switch during breaks to the "lunch break" status instead of...

  3. Digital Receptionist Behaviour

    Hello. I'm reasonably new to 3CX, but have lots of experience with other vendor's ip telephony. I'm seeing what looks like strange behaviour to me when trying to use a digital receptionist to answer inbound calls. We want the inbound calls to be automatically answered, and to play just a...
    • JasD
    • Thread
    • auto attendant call routing digital receptionist inbound calls office hours ring group
    • Replies: 2
    • Forum: Phone System / PBX

  4. Status following Status scheduler not Calendar sync with office 365 intergration

    One of my colleagues who uses the Office 365 calendar sync and specific his own office hours has the following problem; The status of 3CX does not match my calendar: 3CX says 'do not disturb' even though I have nothing in my calendar at the moment. This happens when my office hours start at...
    • Topper
    • Thread
    • calendarsync office hours status
    • Replies: 0
    • Forum: Office 365

  5. Solved Office hours

    Hello, on startup pro I have set office hours however I'm still listed as available and I receive calls outside office hours. I would like to listed as do not distrub outside office hours. How can I do this (not manually) ? Thanks
    • Rsztd
    • Thread
    • do not disturb office hours startup
    • Replies: 4
    • Forum: SMB

  6. Manual In/Out Office for Multiple Trunks/DID's

    Hi everyone, Wondering if it's possible to have (different) manual in/out of office hours for different trunks/DID's on the same 3CX system, or having some kind of workaround to make it possible. Use case: We have 1 building with 2 separate entities, all tied to the same phone system...

  7. "Break" settings not working. Keep sending to "office hours" IVR (Solved)

    Hi, We have just upgraded to 18 V5 and have a little issue with the "break" function. Before this was using the "fake" extension using both "available" and "away" to send to different IVR However this function doesn't seem to work anymore although the extension has been set to "force to...

  8. Digital Receptionists with multiple time zones?

    The title might not be as descriptive as it should but I am not sure what to title this. I have a digital receptionist set up for Open and Closed hours. If a caller chooses an option, it is transferred to the corresponding queue: Open (7am - 5pm CDT) Sales queue Support queue Training queue...

  9. Office Hours Disappearing

    I work for an MSP and manage quite a few 3CX systems. Two days ago one of our clients had some servers go down, and when I called them their phones went to after hours during the afternoon, so I checked 3CX and their office hours had all been wiped out. I checked the audit logs and they were...

  10. Virtual extension office hours

    Hi, I have created unregistered extension numbers 901, 902, 903 and 904 which is not in 3CX system range (registered range of numbers at provider is from 700 to 899) and I try to set "Automatically switch status to available during office hours". For numbers from 700 to 899 si working smoothly...
    • Don M
    • Thread
    • digital receiptionist extension forward calls ivr office hours set to available during office hours virtual
    • Replies: 7
    • Forum: Phone System / PBX
  11. MidiTélécom

    Replicate hours set for the others days (Office hours)

    Hi, I was talking with another reseller (@aws2p) that when we are setting Office hours, we need to set it one by one and most often of the times, it will look like this : Same hours for monday to friday. So we come up to idea that a "copy" button will be nice. We set hours for monday, then...
    • MidiTélécom
    • Thread
    • holiday holidays hours inbound office hours set
    • Replies: 0
    • Forum: Server

  12. Feature missing? - Calling main numbers of trunks internally / giving them an internal system extension

    Customer has a trunk with office hours, then the main number for an extension for break time filtering, if both are passed the call is forwarded to the queue. Both are configured with their announcements and queue music afterwards etc. Problem is if internal users want to call the queue, they...
    • wxmuc
    • Thread
    • did extension internal calls office hours trunk vacation
    • Replies: 7
    • Forum: Phone System / PBX

  13. Solved Call queue OOH setting

    Hello, I have a Call queue with af DDI, under the Indbound rules i've 'Set up specific Office Hours for this rule' and set the 'Destination for calls outside office hours' to the DR i've made for this queue. But it wont activate outside the business hours. The call doesn't go through, but it...

  14. Daylight Saving Time - Office hours

    Is there some where that states the time that 3cx thinks it is? Early this morning we switched to daylight saving time, The server is windows set to auto up via NTP and shows the correct time. 3cx in TimeZone shows Eastern- It appears all our office hour rules in 3cx did not update causing the...

  15. Office Hours Dial Code Questions

    Goal: Have system be set to "Out of Office Hours" at 5:30pm automatically. In the morning we don't want it to be automatic, we want it to be manually changed to "In Office Hours" . I have made BLF's that Dial *641 and *642 for setting it manually. I don't know what if in the morning when the...

  16. Solved Office Hours for Call Queue

    Hello everyone, Since we can only define office hours per PBX, SIP Trunk (Inbound Rules) or per extension, but not per Queue, I am trying to find an alternative approach to make this work for queues as well. Here is my scenario: 1. Incoming call from a trunk 2. Call goes to Digital...
  17. dvml

    Edit office hours for multiple inbound rules at once?

    Hi, At our company we use 3CX since a couple of months for about 1500 users. We really like the product, but there are some basic features of which I'm surprised that they aren't possible. For example: is there a way to edit the office hours for multiple inbound rules at once? Or preconfigure...
    • dvml
    • Thread
    • edt multiple inbound rules multiple office hours
    • Replies: 10
    • Forum: Phone System / PBX

  18. Automatically resume default office hours - 3CX v.16

    Hello, I had found another post which touched on this (https://www.3cx.com/community/threads/force-3cx-phone-system-to-in-or-out-of-office-now-auto-schedule-is-not-working.70520/) but it was closed. This has to do with changing the setting for office hours: in, out, default. Sometimes a user...

  19. Configure Office Hours not applying

    Hello all, I hope someone might be able to help. I have seen many similar posts, but none have resolved my issue. I have a 3CX installation on 16.0.0.1581 (I know it has updates available) Linux. My problem is the system is not adhering to the configured office hours. I have configured the...

  20. different office hours for weekdays and weekend

    Hi All, I'm quite new to the 3cx system and I'm having some trouble configuring the office hours as follows: my customer wants specific office hours : monday to friday 7h00 to 19h30 routing to specific ring group saturday and sunday 7h00 to 19h30 different routing to other ring group monday...
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