routing

  1. Solved Weekend Routing Rules

    Hello, We have routing in place with an IVR that works fine Mon-Fri, however on the weekend a number of the lines/groups are dead as there are no staff to cover the groups. But the customer can still select the group option from the IVR. Is there any way i can set up new rules just for...

  2. PLDT SIP Trunk (Philippines)

    Hello everyone, I have been bashing my head around how to configure a SIP trunk here in the Philippines. Does anyone have prior experience on doing this? According to my research, this is the setup they are using: Multiple internet gateways (used by ISPs that offer VoIP Services)...

  3. IVR digital receptionist

    Hello, We have an issue with customer's dialing * on the digital receptionist menu and this is being routed to a specific persons extension.

  4. Auto-Route to Fax based on Fax greeting tone

    Apparently 3CX requires that dedicated fax number be used to receive faxes or requires that the user enter the FAX extension. The former is difficult for a company that only has 1 external number and the latter is not an acceptable thing to require. Other devices already deal with this by...
    • JayIT
    • Thread
    • fax routing
    • Replies: 4
    • Forum: Server

  5. Routing/ IVR Questions

    We have tried out the demo but have a few questions about the call centre part which isn’t in the demo. As we run a large holiday resort we have different opening hours for different parts of the park which vary with school holidays. So our call centre has different opening hours, to our...
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