solved

  1. Solved Zoho Stopped logging calls

    From the 13th of February we have not had call logging. We are on v20 update 8 and it was updated on the 15th of February. The integration tests OK and we have updated it. A restart of the 3CX services triggered an big update in the CRM of about a weeks worth of calls, but its not logging real...
    • beurle
    • Thread
    • solved
    • Replies: 5
    • Forum: Zoho

  2. Choose Google Speech Location

    Hey, we want to use google speech transcription via our GCP, everything is set up in the 3CX but after an recording i get this error in the event log from the 3CX. It seems like the our 3CX is asking the wrong endpoint, global instead of west europe in our case. Where can i define which...

  3. Failed to connect to 127.0.0.1:5480

    A Client's on-site install is coming up with this (Failed to connect to 127.0.0.1:5480) when we go into Call Log, the same message is reported when running a backup - but the backup appears to complete successfully. If I do an netstat -aof | findstr :5480 I can see the 3CX server listening on...

  4. Authentication Form Not Showing

    Hi, The live chat widget is installed on my website, however the authentication form is not showing (email and name or any combination thereof) and just a white space is shown. If I enable the GDPR setting, the tick box is shown but nothing else. It is the same when I visit the chat link...

  5. Alternative methods of pulling backup of current config

    Background: I have a client whose 3CX on-prem server did an automatic update on or about 9:18am 2/8/2023. From that point forward, services and applications depending on .NET libraries in the "C:\Program Files\3CX Phone System\Bin" directories failed to start including the management console and...
    • VIQ
    • Thread
    • binaries database repair resolved solved update
    • Replies: 2
    • Forum: Phone System / PBX

  6. DID to Ring Group, SMS to Extension

    Like many others, the update last night broke my SMS routing / workflow. I had it set where the main # DID would go to a ring group, then another ring group then voicemail while the SMS would be directed to a specific extension. In my case, that extension is generic and shared by a few...
    • TwoRivers
    • Thread
    • sms solved
    • Replies: 11
    • Forum: SMS

  7. Play Digits Demo

    Hi guys I posted yesterday regarding a flow I'm trying to add a go-back option to. I decided to start again and figure the basics out before continuing. I'm using this: https://www.3cx.com/docs/cfd-digit-sequence/ Can someone help me with adding a going back option to this?

  8. Greyed out components

    Hi guys. I'm trying to implement using # and * in a digits loop to confirm or go back. I just added menu to test this. When the input is # it writes the whole userinput (from the component c2) to this variable. I'm however not able to drag the c2 component to the the other option in the menu -...

  9. Trying to make call parking more descriptive

    Hello, I am trying to make unparked calls more descriptive since we make heavy use of call parking. At the moment I am having difficulty getting the shared parking extension to show up in CFD. I was going to set up a condition to check for the parking extensions (SP1, SP2, etc.) then transfer...

  10. Solved Yealink T58W not accepting calls

    I am testing 3cx for our office using a T58W (EXT 0100) and a T46U (ext 1001) The T46U works great, but the T58W will not accept calls. The extension will ring on my softphone, but not on the T58W. I can call other numbers from the phone, both internal and external, but the phone will not...
    • wrw
    • Thread
    • solved
    • Replies: 5
    • Forum: Yealink

  11. Unsupported Configure Mitel Aastra 6865i

    Hi guys, Im trying to configure a Mitel Aastra 6865i IP Phone with a cloud hosted 3CX instance. I filled in all the required details (I think), but my phone isn't coming online. When I check the activity log it gives back SIP response 408 (proxy authentication required), but I cant seem to...
    • YWiegman
    • Thread
    • solved work around
    • Replies: 1
    • Forum: Other

  12. Solved ERR_CONNECTION_TIMED_OUT

    Hey guys, I've just re-installed 3cx on AWS, but getting the following message when trying to access it: ERR_CONNECTION_TIMED_OUT This site can’t be reached mydomain took too long to respond. Any suggestions?

  13. Solved Black screen on incoming calls if screen locked.

    Hello, I've one user with the following problem: In case of incoming call, if the phone is locked, the phone rings but no notification is shown on the screen. If the user slides down the screen, she can click on "answer" but then it doesn't answer, it just stops the ringing but that doesn't end...

  14. Call Queue max waiting time and QCB question

    Hi All, Just a quick one if someone has the answer. I'm looking into an issue for a client and I have noticed that when a QCB is in the queue for the max waiting time it is dropped by the queue as not answered. Shouldn't QCB's be exempt from the max hold time? Is there a way to avoid this as...
  15. Hoygen83

    3cx SBC and Gigaset N510 Dect Phones

    Hello, in a remote location we have a Gigaset N510 station, and in the same location we have an SBC 3cx connected to our main PBX in the cloud. I was reading here: https://www.3cx.com/sip-phones/gigaset-n510/ and here https://www.3cx.com/sip-phones/manually-provision-gigaset-n510/ I quote...
  16. Quentin D

    Solved 16.0.641 - Lost external calls when using queues

    Hi there, Since last update I get lost calls when using a queue. My flow is : IncomingCall > If not answer in 5 sec > Queue My phone receives the call but when I take it, I lose it. I have the same issue using webapp or android app. I was on "Hosted By 3CX" when I've seen this issue so I...

  17. Webmeeting will not launch.

    On one of my computers at the office will not launch webmeeting. When you log into the webclient and hit the "Webmeeting" it only shows a 3CX logo with "Welcome to 3CX Webmeeting" below. It should show the camera feed with a "Join Now" button. Same thing happens if I try to click a link to join...
  18. carlosmarchi

    Reaching a SIP Trunk on the other side of the Bridge

    Hi Everyone! I'm reading a little bit more about bridges, and surely I can put them to test, but before that I would like to discuss what I'm trying to achieve to be sure that this is the best way to do it. I'm affiliated to a voip provider from where I'll be buying numbers and assign them to...
  19. KeithTX

    Solved 3CXPhoneSystemMC01 not starting on failover sever, which services should be autostart?

    We have a failover server setup between two linux server, the failover has worked fine in the past. This morning I SSH'd into the failover server found that the 3CXPhoneSystemMC01 service was not started. When I checked I found that all of the 3CX services were disabled for startup. I know...

  20. How should I setup the Audio Dial In Conference?

    Hello all; Except for the Video Conference, I would like to enable the Audio dial-in to join the webmeeting in which some can use the computer or 3CX mobile app for the scheduled webmeeting but someone can join by the phone is no internet is available. I am using PRI and DID, should I use the...
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