3cx ring Windows web and phone simultaneously - V20

[ronenba]

I setup a Grandstream phone with the extension but now it doesn't ring on the web and on the Windows app

how can I set it up so it will ring on the Windows app, web, and phone simultaneously?

 

[TheodorosG_3CX]

Are the 3CX Apps registered to the PBX?

 

[ronenba]

on V20 where do you see it?

i deleted the extension, reconfigure it on the windows app, on mobile app, but not on the phone (btw as the phone is in my office and i did it remotely to customers, i kept getting blocked / IP black listed on PBX, could not access it, till i got to my office and restore the phone to factory default)

now not sure if i can configure the phones, so it wont effect the users windows and mobile app (this time will try doing it while I am in my office)

if you go to IP Phone on the 3cx V20 it is not there, on V18 it was:

please advise where I may find it?

do i need first to configure the app and the last will be the phone?

 

[TheodorosG_3CX]

There should be no order for this.
Once the extension is created it is ready to be used for the 3CX Apps. Adding an ip phone does not affect the clients.

 

[ronenba]

can you please show me where on the PBX I can see if 3CX Apps registered?

 

[ronenba]

I want to think that there is no order, I tried for hours to solve the issues:

first on the computer needed to verify it will be defaulted to the web or desktop app, as when it has defaulted to the phone and you answer on the computer the other side cannot hear you

once I verify the default on the computer, there are no simultaneous calls, it stops ringing on the desktop, can dial out but cannot receive calls

​

 

[TheodorosG_3CX]

Since the endpoints of the extension are registered the incoming call to the extension shall ring all endpoints.
You need to check connectivity here for the applications. If for example you use the ip phone and the mobile app and make an internal call, does it ring to all endpoints?

 

[ronenba]

Doesn’t ring internal or external

 

[TheodorosG_3CX]

Tested on different machines?

 

[ronenba]

I will test it tomorrow once I will add the phone again, as for now I delete the phone , the app are working fine

Once I will add the phone will know if it is working on not

 

[TheodorosG_3CX]

Let me know the outcome