Hello,
I'm wondering if anybody could share some knowledge about a query I have concerning a Virtual Extension -
I'm the ICT & Projects Apprentice for Awen Cultrual Trust and one of the projects which I have been given Is to create a digital receptionist call menu.
Setting this up was fairly simple and it does what it needs however there is one query I have regarding the Extensions. I will try my best to explain what I've done and what I'd like to do if possible.
So my digital receptionist answers the call and the introduction clip plays and then prompts the user to select the Language (English 1 or Welsh 2) The options then take the user to another digital receptionist which gives them the following options (1 For new weddings, 2 for existing, 3 for suppliers, 4 for any other enquiry) ALL of these then get forwarded to a Ring group with 4 Employees inside.
If no one answers the call - I have set up a physical extension that rings for 1 second and then plays a voicemail clip that is then sent to the group mailbox for the weddings department.
The big question in all of this is could there have been a way to create a voicemail on a virtual extension instead of creating a physical extension & if so how could I go about implementing that?
Any help or tips would be greatly appreciated - I will attach some images to show some more information
I'm wondering if anybody could share some knowledge about a query I have concerning a Virtual Extension -
I'm the ICT & Projects Apprentice for Awen Cultrual Trust and one of the projects which I have been given Is to create a digital receptionist call menu.
Setting this up was fairly simple and it does what it needs however there is one query I have regarding the Extensions. I will try my best to explain what I've done and what I'd like to do if possible.
So my digital receptionist answers the call and the introduction clip plays and then prompts the user to select the Language (English 1 or Welsh 2) The options then take the user to another digital receptionist which gives them the following options (1 For new weddings, 2 for existing, 3 for suppliers, 4 for any other enquiry) ALL of these then get forwarded to a Ring group with 4 Employees inside.
If no one answers the call - I have set up a physical extension that rings for 1 second and then plays a voicemail clip that is then sent to the group mailbox for the weddings department.
The big question in all of this is could there have been a way to create a voicemail on a virtual extension instead of creating a physical extension & if so how could I go about implementing that?
Any help or tips would be greatly appreciated - I will attach some images to show some more information
