3CX v15.5 Update 2 Brings QR Codes, Hotdesking, CRM Integration and More

[nb]

Key goal is making PBX & client installation faster and easier - both on-premise and in the cloud - realized. With the latest update for v15.5 3CX have made deploying and managing the PBX even easier. Key improvements focused around minimizing administration as well as making the clients easier to deploy and use.

Provision Smartphones vi...​

Continue reading the Original Blog Post.​

 

[VictorSP]

Testing hotdesking we've detected that when extension logout hotdesking it appears logged on a call queue:

- Extension 013 disconnected/logout hotdesking:

-Extension 013 remains logged but not really:

PS: Is it possible to auto-login extension on a call queue when it login hotdesking?

 

[nb]

Bug: Randomize Playback is not working for music on hold. Only plays the first file.

This is not a bug - it works. Try again.
Imagine you are playing roulette. it does not always work black red black red black red.
Sometimes you have black black black black red black red red etc..
Random..
So make 10 calls and record each prompt that is played. If you see that all 10 calls you made always played the same file, then it is a bug.

 

[NickD_3CX]

Testing hotdesking we've detected that when extension logout hotdesking it appears logged on a call queue:

- Extension 013 disconnected/logout hotdesking:

-Extension 013 remains logged but not really:

This is like this regardless if it is a Hotdesking extension or not. The "All Queues" tab in the Queue section shows the Extensions' registration status, which when you log out is of course unregistered. The other tabs though show the extensions "Queue Status".

Registration Status and Queue Status are 2 independent things. You can be logged into a Queue without being unregistered, but you can also be registered without being logged in. The extension of course will not be polled as it is not registered.

 

[VictorSP]

This is like this regardless if it is a Hotdesking extension or not. The "All Queues" tab in the Queue section shows the Extensions' registration status, which when you log out is of course unregistered. The other tabs though show the extensions "Queue Status".

Registration Status and Queue Status are 2 independent things. You can be logged into a Queue without being unregistered, but you can also be registered without being logged in. The extension of course will not be polled as it is not registered.

Ok, thanks for the explanation Nick.

 

[GBC_James]

Quick question about the hotdesking feature. Where do you set the users PIN so they can log in?
Many thanks

 

[AramS_3CX]

Quick question about the hotdesking feature. Where do you set the users PIN so they can log in?
Many thanks

It's a Voice Mail PIN number. You can find it in the "Voicemail" tab of Extension settings.

 

[GBC_James]

It's a Voice Mail PIN number. You can find it in the "Voicemail" tab of Extension settings.

Ahhh yes so it is.
Thanks very much @Aram

 

[B.Fluehmann]

Short question. SP2 is missing in the updates tab of my Admin UI. It says that I am up to date. I am on 15.5.3849.1
Do I have to update manually?

 

[jem1]

This means that you have the old HW version (1.1) of the Fanvil X6 phones.
Our supported 1.0.0 FW version works only on the Fanvil X6 models with the new HW version (1.2).
Please contact to Fanvil for the replacement.

Is there a specific department we should contact there? As I mentioned earlier, their support is saying 1.1 is still supported by them for 3CX.

 

[AramS_3CX]

Is there a specific department we should contact there? As I mentioned earlier, their support is saying 1.1 is still supported by them for 3CX.

It's impossible. We got the confirmation email today morning and it says that "The X6 HW1.1 is discontinued and not supported".
You can send an email to Fanvil support email and they will explain you what to do.
The Fanvil support email is: [email protected]

 

[jem1]

It's impossible. We got the confirmation email today morning and it says that "The X6 HW1.1 is discontinued and not supported".
You can send an email to Fanvil support email and they will explain you what to do.
The Fanvil support email is: [email protected]

I replied back to my support ticket again with them, will keep this updated. I'll have to go check out the handsets we just bought for a customer, I hope they are 1.2

 

[nb]

Yes! I see a pattern now.

If I fill out ALL the slots with a music choice. I get what appears to be good random selections. If I remove some choices and leave them blank like 7-9 then it seems to play from slot 0 much more often. It appears that the occurrence of playing music 0 matches with the number of choices I removed. So it's like the random number generator always picks from 0-9 and if the choice came up from 7-9 it will default back to choice 0. If I remove more choices the more often music option 0 plays. So with only 2 music options it plays from 0 about 90% of the time. As I add choices the frequency of music option 0 playing becomes less.
I filled out choice 0-4 and left 5-9 blank. I was getting choice 0 around 60% and any of the 1-4 options 40%

Bug!

There I think you know what to look for now.

(I found it easy to test by uploading the prompt set recordings of digits 0 through 9 to their respective slots in music on hold so I knew which slot the hold music was playing from)

Now to get my 2 music choices to play 50/50 I filled out 0-4 all with the same song. Choices 5-9 all with the other song. I'm getting proper 50/50 random hold music but this is only a workaround to the random number selection bug behaviour.

Great work!!!! We will check this.
Thanks for reporting and for the detail.

 

[Eurylink]

Hi Nicky, Hi Leonidas,
can you explain where i can find the diversion header 302 and call deflection options setup in 3CX ?
In the old version this option were under extension. Now is not clear where they are moded to in the management console ?.
Or in the function only intended tu be used with phone deflection proprietary menu ?
We are conducing testing for italian certified provider and we need to know certification test environment.
Thanks in advanced.

 

[datamerge]

I have a handset at home. A W56P. As it is primarily my home phone, I have created a login on the second account to 3CX. It has worked fine for a long time, but now I can no longer dial from 3CX for Windows. I believe the reason is due to an INVITE that is sent to the phone before the actual INVITE to call the number. The phone responds to this INVITE with trying, but never returns an OK. There is a second INVITE immediately after the first that calls the phone with the intercom flag. The phone answers this and goes off hook. However, 3CX never dials the target number. I believe this is because it is waiting for a response to the first INVITE. The first INVITE looks like this.

l],EV@@H92YBcINVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.50.15:5060;branch=z9hG4bK-524287-1---e02f4c77b9aca913;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>
From: <sip:[email protected]>;tag=2bc21779
Call-ID: yi0l5_wcgPrKHrQGEIBgOg..
CSeq: 1 INVITE
Session-Expires: 600
Min-SE: 90
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE, UPDATE
Content-Disposition: signal;handling=required
Content-Type: application/csta+xml
Supported: replaces, timer
User-Agent: 3CXPhoneSystem 15.5.5932.2 (5932)
Content-Length: 187

<?xml version="1.0" encoding="UTF-8"?>
<RequestSystemStatus xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" />

Any ideas? I can't really use 3CX for Windows while this is the case.

 

[Eric Osborn]

When logging into the new hotdesking feature on a yealink phone, a voice prompt States “file not found”. However the phone still which to new user. Anyone get this error?

 

[sip.bg]

Hi Nicky, Hi Leonidas,
can you explain where i can find the diversion header 302 and call deflection options setup in 3CX ?
In the old version this option were under extension. Now is not clear where they are moded to in the management console ?.
Or in the function only intended tu be used with phone deflection proprietary menu ?
We are conducing testing for italian certified provider and we need to know certification test environment.
Thanks in advanced.

It is called 'Call deflection' in extension settings | forwarding tab -- in Away or DND profiles for external calls.

 

[AramS_3CX]

When logging into the new hotdesking feature on a yealink phone, a voice prompt States “file not found”. However the phone still which to new user. Anyone get this error?

You need to update your English Prompt Set. Go to Settings->System Prompts page and download the new version of English Prompts that contains the new Hotdesking files.

 

[nb]

Hi Nicky, Hi Leonidas,
can you explain where i can find the diversion header 302 and call deflection options setup in 3CX ?
In the old version this option were under extension. Now is not clear where they are moded to in the management console ?.
Or in the function only intended tu be used with phone deflection proprietary menu ?
We are conducing testing for italian certified provider and we need to know certification test environment.
Thanks in advanced.

 

[Greg1122]

Will the Hot Desking feature support the Snom D725 as its not currently in the list?

 

[nickloenders]

My SMTP settings are set to to 3CX SMTP (I cannot change it), but when I want to send a Welcome Mail, nothing arrives.
Is there a certain port (and/or ip-address) that you use for this, that I need to open?