Solved 3CX V20 migration from Hosted to on-premises/self-hosted server

[apitsos]

Hi there,

I have a case, where the customer has hosted license (Pro 16SC) and they want to migrate their PBX locally, on their own server (self-hosted). The license is expiring next month, so we are preparing this, with the scop to renew it without the hosting option.

As usual, I got a backup from the running system and setup already a local server. During the restore of the backup I get the following message:

Invalid backup file​

Error creating FQDN: License key is hosted but change IP request is received from non-hosted VM

When I click the blue "OK" button (the only available option in this message) the procedure is stopped. This is happening after the port configuration and of course after clicking the "Next" button.

So here we are. What is the procedure we should follow, in order to restore a hosted running system on an on-premises server and make it running with the existing license (which has the hosting option)?

Thanks a lot in advance for your support and all the possible answers.


With kind regards,
Angelos Pitsos

 

[Evolute IT]

Go to the portal in the license key. Beside "Hosted", there's a link saying "Running". Click on it, in the dropdown choose Stop, then click Ok. It will shutdown the hosted VM.

Then, you should be able to restore the backup without issues.

 

[apitsos]

Dear @ConceptsWeb,

This did the trick! Thanks a lot for your immediate reaction and accurate information! Your help is much appreciated!


With kind regards,
Angelos Pitsos