Call Center Queue

[ScottPhone]

Version: Phone System 11 with Call Center

I am tweeking our call center setup and have a small issue. I have an extension FWD to a call queue with a 12 second intro prompt. My problem, when a call comes into the queue it starts the intro and simultaneously rings all available agents. The caller never gets a chance to hear the intro. What am I missing?

 

[ScottPhone]

HELP! Anybody have any ideas on this?

 

[DimitriSuter]

Route the incoming call to a digital receptionist (auto attendant) first, play announcement, then connect to the queue.

 

[ScottPhone]

I'll do that. Thanks