Call Flow debugging for Queue

[fber]

Hi!

We are currently building a test deployment with call queues and often we need a way to reconstruct what happened based on logs (e.g. CDR). However, the CDR records a call that was made to a queue and passed between agents as several calls (e.g Agent1->reject, Agent2->reject, Agent3->answer = 3 calls). Is it somehow possible to correlate these separate calls with each other? Is there maybe even a better tool for troubleshooting than the CDR that allows detailed call flow debugging?

 

[AndreasPo_3CX]

Hi @fber ,

What you are describing would be extremely difficult/impossible to achieve through CDR, the values in the cdr.log do not have a unique-to-call identifier so you can correlate these calls. If you find a way that this would work for you, you can suggest it in our Ideas section of the forum where it can be up-voted by other users and can be evaluated by the appropriate department.