Calls are not working over Bridge (Grandstream to Yealink)

[Michael Menor]

A Grandstream phone is not able to dial a Yealink phone over the Bridge, however the Yealink phone is able to contact the Grandstream phone. I've tried switching the Master and Slave role between the two 3CX systems, but that didn't make a difference.



Background info on the setup:

• 3CX Standard license SP2 (15.5.6354.2) - yes I know it's an older version...
  
• Grandstream GXP-2140 (Tested on firmware 1.0.8.50 and 1.0.9.71)
• Yealink T42G and T46G (firmware 28.82.0.20)

This is from the Activity Log when the Grandstream calls the Yealink:

07/30/2018 4:22:39 PM - Leg L:763.1[Extn:100] is terminated: Cause: BYE from PBX
07/30/2018 4:22:39 PM - [CM503020]: Call(C:763): Normal call termination. Call originator: Extn:100. Reason: No answer
07/30/2018 4:22:39 PM - Leg L:763.2[Line:10111>>101] is terminated: Cause: 408 Request Timeout/INVITE from local
07/30/2018 4:22:39 PM - L:763.1[Extn:100] failed to reach Line:10111>>101, reason No Answer
07/30/2018 4:22:39 PM - Call to T:Line:10111>>101@[Dev:sip:[email protected]:5060] from L:763.1[Extn:100] failed, cause: Cause: 408 Request Timeout/INVITE from local
07/30/2018 4:22:39 PM - [CM503003]: Call(C:763): Call to <sip:[email protected]:5060> has failed; Cause: 408 Request Timeout/INVITE from local
07/30/2018 4:22:24 PM - Currently active calls - 1: [763]
07/30/2018 4:22:07 PM - [CM503025]: Call(C:763): Calling T:Line:10111>>101@[Dev:sip:[email protected]:5060] for L:763.1[Extn:100]
07/30/2018 4:22:07 PM - [CM503027]: Call(C:763): From: Extn:100 ("Phone Admin" <sip:[email protected]:5060>) to T:Line:10111>>101@[Dev:sip:[email protected]:5060]
07/30/2018 4:22:07 PM - [CM503004]: Call(C:763): Route 1: from L:763.1[Extn:100] to T:Line:10111>>101@[Dev:sip:[email protected]:5060]
07/30/2018 4:22:07 PM - Line limit check: Current # of calls for line Lc:10111(@To Corp[<sip:[email protected]:5060>]) is 0; limit is 10
07/30/2018 4:22:07 PM - Call(C:763): Call from Extn:100 to 1101 matches outbound rule 'To Corp'
07/30/2018 4:22:07 PM - [Flow] Call(C:763): has built target endpoint: Out#:>>Rule{To Corp}>>1101 for call from L:763.1[Extn:100]
07/30/2018 4:22:07 PM - [Flow] Target endpoint for 1101 is Out#:>>Rule{To Corp}>>1101
07/30/2018 4:22:07 PM - [CM503010]: Call(C:763): Making route(s) from Extn:100 to <sip:[email protected]:5060>
07/30/2018 4:22:07 PM - [CM505001]: Endpoint Extn:100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone for Windows 15.5.12227.5] PBX contact: [sip:[email protected]:5060]
07/30/2018 4:22:07 PM - [CM503001]: Call(C:763): Incoming call from Extn:100 to <sip:[email protected]:5060>

 

[leejor]

10111@64.191.xxx.xxx:5060 ?
Are you sending the correct digits over the trunk?

 

[Michael Menor]

Yes.

We have an outbound rule name "To Corp" with the following settings:

• Numbers starting with Prefix: 1
• Length: 4
• Route: [The bridge]
• Strip digits: 1

 

[leejor]

And are there any logs, showing what the other end is receiving and how they are being "handled"?

 

[Saqqara]

I would say something incorrectly setup on the outbound rule

What are the extension range and length at each site