Chat History not working after forced 3CX client update

[pycvalade]

Hi guys,

We updated the 3CX Client from within our 3CX Admin Panel.
Then, clients on each of our computers (about 40) got the update and the update was made.

Problem is, now the chats come in, create a notification and you get a preview of the reply but once you click on a conversation it shows a blank conversation.

If we keep the conversation window open, we can see the history as long as we keep it open. Once closed, everything seems to get purged.

Clicking on the history button in the window doesn't change a thing.

Any idea?

 

[YiannisH_3CX]

Hello @pycvalade

Is there any antivirus software on the client machines? If there is can you uninstall it completely from one machine, restart and test again?
Also do the chat logs appear in the management console?

 

[pycvalade]

Is there any antivirus software on the client machines?

Yes there is indeed.

If there is can you uninstall it completely from one machine, restart and test again?

Tried that without success. I will retry on another computer and let you know.

Also do the chat logs appear in the management console?

They do!

 

[pycvalade]

If there is can you uninstall it completely from one machine, restart and test again?

I just retried on another computer, same behaviour.

Here's how to replicate:
1. Open and provision 3CX v15 client with extension #101
2. Go to another 3CX client (say #102) and send a chat message to #101
3. Receive the notification, see the preview in the chat conversation list
4. double click on the conversation
5. can't see the messages, even with history clicked on

 

[teldata1]

Hi guys,

We updated the 3CX Client from within our 3CX Admin Panel.
Then, clients on each of our computers (about 40) got the update and the update was made.

Problem is, now the chats come in, create a notification and you get a preview of the reply but once you click on a conversation it shows a blank conversation.

If we keep the conversation window open, we can see the history as long as we keep it open. Once closed, everything seems to get purged.

Clicking on the history button in the window doesn't change a thing.

Any idea?

View attachment 5825

lol @ the chat previews. "fuck my life"

 

[YiannisH_3CX]

Can you please let me know of the exact version of the PBX and the client as i cannot replicate this on V15.5

 

[pycvalade]

lol @ the chat previews. "fuck my life"

lol indeed

 

[pycvalade]

Can you please let me know of the exact version of the PBX and the client as i cannot replicate this on V15.5

Sure, 15.5.1694.0

 

[YiannisH_3CX]

I have sent you a p.m.

 

[pycvalade]

I have sent you a p.m.

Still no reply from you in PM :/

 

[YiannisH_3CX]

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