Configuring Grandstrean GXP-2000 with 3CX

[mattbiggs564]

Hi,

I am having trouble configuring My Grandstream GXp-2000 to 3CX, i have tried following the phone set up guide on the 3CX website but i can't get it to work, my 3CX system is being run in the cloud by 3CX, and so i am lost in how to set this up successfully, i am completely new to the system and so i am not massively confident in using it, i know some would recommend upgrading the phone but i am working to a tight budget, and i have been given these devices from a friend and so i want to make these work.

Thanks

 

[Kane Wong]

Checking the Activity Log in "Dashboard" and turn on the "Verbose" option in setting for more detail information.

 

[JohnS_3CX]

You must also ensure the extension Options allow it to register outside the LAN.

 

[Kane Wong]

Also check if the ip address of the phone or the network where the registration request from is black listed on 3CX server, I have similar issue on a ip phone locally, it keep saying that "unregistered", eventually; I found that the ip address of the phone was black listed due to many bad login.