Implemented Corporate Logo Customizations - DONE

[alhambra-eidos]

It could be a good attractive thing for final costumers has the possibility to add Corporate logos in areas such a 3CXPhone Windows, Android and iOS, and also in Click2Call links over WebRTC.

Just think in a Distributor Salesman in a 3CX Demo with to a costumer of a Company called… for example, Porsche, and saying… “You can publish your Call Center in Internet, free toll for costumers!!!... just clicking in this WebRTC link… that has a GIANT LOGO of 3CX”… No way man… not good…

It doesn´t mean remove 3CX Logos… of course, but availability to add costumer logos in his own PBX and public services, in a preferred location, could be appreciated…. I think…

I let it on your consideration.
Regards,

 

[jasonsomers]

Re: Corporate Logo Customizations - REJECTED PARTIALLY

As the move to hosted PBX grows, we want to promote our brand as well as yours. That's why we are called partners.

Bingo... that's it in a nutshell. As a partner, I never get the impression that the re-sellers and 3CX are on the same team.
Lots of lip service, like these Ideas forums, but heaven forbid a suggestion is made that they do not agree with,

Nick, you need to consider your re-sellers as your partners - in action as well as name.
If we have to sell something else to give our clients what they want (in this case, less branding), or sell something that allows us to actually show OUR logo to market ourselves - we will. I will market 3CX only to the extent where it benefits me. When it doesn't I will sell something else.

We can continue to exist without you - but you surely cannot exist without us. These kind of "It's never going to happen" outbursts are counterproductive and shows signs of a very immature company. One who thinks they have nothing to learn.

 

[jholcombe]

Re: Corporate Logo Customizations - REJECTED PARTIALLY

This forum is a great place to look for anyone considering 3CX.

I think it is a good overall representation of what to expect. I think 3CX is a great product. 3CX is an exceptional value. There's always room for improvement. I like that 3CX does monitor and interacts with their users / partners on these forums. I've seen and experienced much worse customer service and support. I'm very grateful to the many of you who have helped me get through some of the configuration issues in my initial deployments.

I hope that 3CX will examine this 'partner' relationship more closely, especially with such heavy competition now from other hosted providers who maybe are a little more flexible with branding.

--John

 

[ccs1]

Re: Corporate Logo Customizations - REJECTED PARTIALLY

Was great to read this thread, 3CX have always seemingly viewed there partners in a way i wasn't use too, contacting end customers etc... this thread shows where the root of this is.

Although we haven't lost a customer due to the branding issue, a couple of my customers couldn't understand why i could put there logo on the handset but not the APP, i doubt this will be revisted in any meaningful way but I hope 3CX / Nick do understand that there are other products out there and that for us to provide a truly hosted service some compromises on items such as branding really should be considered

 

[telin]

Re: Corporate Logo Customizations - REJECTED PARTIALLY

Such argument.
Much branding.
Wow.

Well, I do understand what 3CX is achieving.
People should not resell 3CX, as their product, customers should hear more about 3CX, and such.
However, all the users are sooner or later are going to end up in the same shoes:
Why can I put the logo on my phone, but not on my softphone?

Branding in softphone and hardphone will remain as is WITH 3CX logo

Here is incredibly compromising idea:
The logo on the softphone, after the latest update, became of 1/8 of the screen.
The rest is just blank. If you guys are planning to put in extra functionality later on it, that is ok.
Otherwise, that emptiness is just ugly and unreasonable.

What if you put it in the corner on the transparent background, and allow people to put in their logos?
That way 3CX branding would still be in priority, would not be affected by anything, and would give partners what they want.
That also might be an option for other different branding optioned.

 

[CT-NetService]

Re: Corporate Logo Customizations - REJECTED PARTIALLY

I don't think white-labeling or remove 3CX logos is the solution. After all it's 3CX that customers use and most of the time refer to.
However I would like to request a type of branding for our customers, one way or the other it attracts the customers if the have some sort of connection with their products they are buying/leasing.
I would suggest adding company logo for the end-user in places like Web Console, Notifications, Welcome email. I'm not saying to remove the 3CX logo but adding a company logo of the end-user. For example the 3CX logo on the left and company logo on the right for Welcome emails. Same goes for Management Console or Notifications.

Already seen a change in the reports which does allow custom logo.
Changing softphone logo can't happen, understand that, but adding logo to wallboard would be also nice.

 

[N_G]

Re: Corporate Logo Customizations - REJECTED PARTIALLY

Thank you all for your feedback. Here is what we have scheduled to do:

a. In the new version of Webmeeting, interface will have a revamped design with very small overlayed 3CX logo and customer will have ability to overlay their own logo at meeting start up.
b. Branding (logos, html) has been removed from email templates, just a small user manual link at the bottom.
c. As part of a rebrand most branding will be updated and reduced in size in the new versions.

As already explained in an earlier post, 3CX will not rebrand the softphone, hardphone logos or management console. Its an internal application and quite frankly i don't see why a customer would need it rebranded in the first place. Customers don't order their Dell, HP computers, iphones, IP phones or whatever else with a custom logo. For customer facing applications such as Webmeeting it is indeed nice to have your own logo and that is why this will be added.

As for our 3CX partners, we really expect them to be able to overcome this objection and team with 3CX on this one. After all we are selling this solution together. Partners should actively market & promote 3CX and that includes our brand.

As some of you have pointed out there are white label solutions in the market that you can brand anyway you want. We are fully aware of this - and if you want a white label solution or one that can be largely rebranded, then 3CX is not the right solution for you. Bear in mind that selling a white label PBX is not an easy thing to do and unlikely to increase your sales or profits.

I hope that clarifies matters.

 

[CT-NetService]

Re: Corporate Logo Customizations - REJECTED PARTIALLY

Nice to hear the Webmeeting will have company info, especially when you do a Webmeeting with your customers it's a nice addition.

As already explained in an earlier post, 3CX will not rebrand the softphone, hardphone logos or management console. Its an internal application and quite frankly i don't see why a customer would need it rebranded in the first place. Customers don't order their Dell, HP computers, iphones, IP phones or whatever else with a custom logo.

Nick, you not getting my point, not talking about re-branding. For example adding 3CX logo to left and company logo to right on Management Console will built thrust and connection with the product. Also for Hosted Partners this is a very nice addition so customer recognize their Management Console in a blink. Off course we are partnering up and selling the 3CX brand activelly, it's not like adding that logo will remove the branding or name recognition at all, it will built thrust between 3CX and end-user/customer.

Thanks for your reply.

 

[N_G]

Re: Corporate Logo Customizations - REJECTED PARTIALLY

Hi CT Netservice

I read your suggestion but i was replying to the thread in general Feedback taken on board and in consideration !

 

[techclarity]

Re: Corporate Logo Customizations - REJECTED PARTIALLY

Nick,

Really appreciate you listening to us partners and thanks for taking into consideration our comments/suggestions. One question on this item:

Branding (logos, html) has been removed from email templates, just a small user manual link at the bottom.

Is the link going to point to the online user manual? If so, will there be a way to remove it? We created our own manual (the online manual is hard to for our clients to navigate) that we include links to in the e-mails so we do not want to have two links - that would obviously confuse users.

Thanks again!

 

[craigreilly]

Re: Corporate Logo Customizations - REJECTED PARTIALLY

the 3CX logo on the left and company logo on the right for Welcome emails

I have my logo on my Welcome Emails and Faxes.

 

[VanniG]

Re: Corporate Logo Customizations - IN PROGESS FOR WM

Hope Nick and 3CX staff would consider the Click to Call function logos.

Many thanks,
Vanni Grassi

 

[N_G]

Re: Corporate Logo Customizations - IN PROGESS FOR WM

Hi Vanni, Yes click2call will be rebrandable as well as soon as we get a chance....

 

[N_G]

Re: Corporate Logo Customizations - IN PROGESS FOR WM

To conclude on this post, with a view to closing this thread in the coming days:

a. Customer facing screens/functions (as in callers to the PBX) will allow for inclusion of logo. I.e. Webmeeting, Click2Call
b. The softphone and hardphones used with 3CX will continue to have a 3CX logo clearly displayed and be 3CX branded. Just as most other computer hardware and software products are. HOWEVER - i believe that part of the problem is that the 3CX logo is too big, and in a new theme we will make it smaller and less prominent, reducing the desire of the customer to have their logo there.
c. The management console will always be 3CX branded. A link on the login page to the reseller of the system will be included.

I hope that helps.

 

[VanniG]

Re: Corporate Logo Customizations - IN PROGESS FOR WM

Hi Nick

many thanks for your quote about this hot topic.

I agree with you about the 3CX logos on mobile phones as you and the staff spent a lot of energy and, most important, a lot of marketing tools to make 3CX product as a "reference stuff" in the voip market. And that's why you have not to chance this policy.

I noted some 3CX providers already changed the logo on click2call. Have you any info to do that, is it in the next build/patch of 3CX?

Many thanks
Vanni

 

[ziptalk]

Re: Corporate Logo Customizations - IN PROGESS FOR WM

Hi Nick,

I very much like the idea of having the clients logo on the main screen of the 3CX SoftPhone accompanied by 'Powered by' and then the 3CX logo.

It gives a nice sense of ownership for the client, and whilst largely superficial, it's a nice soft finishing touch. Phone systems are rather utilitarian and functional appliances, but the beauty of 3CX is it's openness and freedom. I'm all for flying the 3CX-flag, but I feel there's room for it not to compete or diminish the 3CX branding but rather enhance it.

I would even like to have powered-by-3CX stickers or emblems on the SNOM phones or branded stickers to apply to any deployment on USFF computers.

Yours, Lewis

 

[PatrickTodd]

Re: Corporate Logo Customizations - IN PROGESS FOR WM

As an end customer; "Powered by 3CX" or a Watermark in the corner of our logo would be fantastic. We don't mind the branding being there, but its current state is unmanagable and has tanked satisfaction with the product. I expected us to start specing 3CX (we are an AV integrator) as it has a better pricing structure and is easier for most end users but if anything sales is now highly resistant to it based on our current experience.

The mobile app is 100% fine, nobody expects that to be rebranded, would just be neat if we could put our logo in the corner of the call screen next to 3CX; however:

I've had to constantly fight upper management over completely ditching the system, we bought a 16 sim PRO, but are growing to 32 and have been refused auth to upgrade till 'further evaluation of options' we only just got 3cx in January and already management wants to wash their hands.

The CEO and sales staff are very frustrated that Calendar invites don't have PIN numbers (but they are in the invite email? inconsistent info) The Gcal invite leads with "3CX Conference" rather than our company (this is a problem because our clients see 3CX and mark as spam or read later, they expect US to invite them, not 3CX).
If "OURCOMPANY Conference Invite [DATE] [Number] [PIN] on 3CX" were the standard I doubt anyone would be bothered.
A few more template options could retain the branding but give us flexibility to satisfy management.

Multiple users have complained about the emails being unreadable or cluttered as well; again, If the branding had been more minimal I doubt they would have complained but at this point they are keyed into it all.

Plenty of other minor issues that were just user training, but could have been done better or allowed for just a few more minor options on 3CX's end (permanent conferences with pins [not hacky workarounds], smoother scheduling, etc); unfortunately this all just compounds in their heads and has caused very low confidence in the system. If anything, they now have 3CX burned into their minds in exactly the wrong way you want it to be there.

I really want to love 3CX and have fought for it to stay our PBX, please help us out a bit here.

 

[michaelwilson]

Re: Corporate Logo Customizations - IN PROGESS FOR WM

I really want this removed: "Learn how to get more out of 3CX at www.3cx.com". We now have to send invites for conferences manually because our company refuses to display branding on a purchased product. Companies would like to represent their own brands and not have this junk pushed in our face. :|

THANKS!

 

[Agathocles Prodromou]

Re: Corporate Logo Customizations - IN PROGESS FOR WM

our company refuses to display branding on a purchased product. Companies would like to represent their own brands and not have this junk pushed in our face. :|

Just out of curiosity, does your company consider Microsoft Logo on Windows or Apple logo on an iPhone junk as well? If yes, have you requested from these companies to remove it for you?

 

[craams]

Re: Corporate Logo Customizations - IN PROGESS FOR WM

Hello Nick,

Can I put out another twist, we are a reseller of another UC and even won partner of the year 2016 in Australia. However that solution is far too big and complex for the SMB/SOHO space where your product fits well.

2 years ago we evaluated selling your platform and decided against it because on a trial tender the customer went to your website and found published pricing, and found the price point devalued the proposition.

We then evaluated this again internally and decided without the capability to price the product however we liked it would be impossible to sell that implied/added value you talk about in this thread. It is easy to co-sell 3CX and your technical achievements, but very hard to do so when the price is fixed and does not provide that control to the reseller/partner to price it according to the opportunity.

I am only on this forum today because I again have taken the initiative to see where 3CX was at with this problem and unfortunately see that the pricing is still public and fixed, and the branding is fixed. Meaning the only option we have is to price sell and compete without value selling which will not work for our business. If we could at least hide your branding then the clients need not know about you or find your pricing, but we simply have no other option but to move on yet again.

It is a shame having sold well in to the millions in UC revenue this year alone we could easily sell a few of these a week if not so constrained.

 

[N_G]

This is our direction concerning 3CX Branding:

a. The Mac and Windows clients are now redesigned with minimal branding.
b. You can change the background and add a foto or logo. This will be provisionable in time.
c. We are planning to do same for Android and iOS clients within next few months
d. The IP Phones will receive new images with smaller 3CX logo in SP4. In time we might build a way to add your own logo.
e. We will remove all branding from outbound email messages in SP4

In general we will have 3CX logos appear as before but much smaller than in the past. We are building a brand book with is cataloging all cases of the 3CX logo but its not easy to do all this at once. Its a big product and there are simply places we forget that its there.

We are not interested in selling a rebranded version of our product. I understand that some customers & partners want that but they have come to the wrong place. Sorry.

I hope this clarifies our strategy.