Customisable wallboards

[ArneDery]

The current wallboard feature in the webclient is quite limited in it's option, being you can select the queues you want to see and 2 custom text fields.

It would be great if we could add some options to improve the qurrent wallboards possibilities.


Options could which could be toggled: (NEW)

• Current Call Volume: Number of calls currently in the queue.
• Average Wait Time: Average time callers are waiting in the queue.
• Longest Wait Time: The longest time a caller has been waiting.
• Number of Agents Logged In: Total number of agents currently logged in and available.
• Number of Agents on Call: Number of agents currently engaged in calls.
• Service Level: Percentage of calls answered within a specified time frame (e.g., 80% of calls answered within 30 seconds).
• Abandonment Rate:Amount number with percentage number shown below of calls abandoned by callers before being answered.
• Average Handling Time (AHT): Average duration of calls, including talk time and after-call work.
• Call Resolution Rate: Percentage of calls resolved on the first contact. (call which are not transfered, after being received by an agent)
• Real-Time Alerts: Notifications for any critical issues, such as high call volume or low agent availability.
• Callbacks: amount of queue callbacks

Extra - these options are part of the queue settings, be adding it to the queue settings, the build wallboard is shared to the queue managers