Digital Receptionist Behaviour

[JasD]

Hello. I'm reasonably new to 3CX, but have lots of experience with other vendor's ip telephony.
I'm seeing what looks like strange behaviour to me when trying to use a digital receptionist to answer inbound calls.
We want the inbound calls to be automatically answered, and to play just a pre-recorded message - but we don't want the usual type thing of press 1 for reception etc.
It should just play the message which announces we are soon to be moving to new premises, and then it goes to the hunt group like normal.
We do have office hours configured, and an after hours digital receptionist.
The behaviour I'm seeing is that the new digital receptionist never sends the call to the ring group.
It answers the call, plays the message, and at the end of the message, it starts playing the out of hours message, gets about half way through, and ends the call.
If I set the inbound call behaviour directly to the ring group, the handsets ring all ok as usual.
Has anyone else seen this?
I've attached a screenshot of the digital receptionist settings, where I'm trying to forward to the hunt group.

 

[N_G]

You can do this by routing calls to a Default Group (see manual, use groups and web client admin) then route calls directly to ring group based on time or not with or without announcement

 

[JasD]

You can do this by routing calls to a Default Group (see manual, use groups and web client admin) then route calls directly to ring group based on time or not with or without announcement

Thankyou for the quick reply Nick. I'll try and find that and have a go at configuring.