In Consideration Disable Queue toggle (Login/Logout) Option in 3CX Client

[Manoj Perera]

Call center supervisors do not let agents to change the queue once the agents assigned to queues.
Queue toggle (login/logout) option in 3CX phone client should be an admin privileged option.So user should not be able to change or logout from queue without supervisor/admin permissions.This is a mandatory requirement in call center operations.

Even a basic call center solution support this access controlling feature where supervisor/admin has control on queue operations. With 3CX client, agents can change the queue as per their preferences and even they can easily logout from queue via just one click on queue toggle button. Even this can be happen mistakenly. For large call centers, its is not possible for supervisors to strictly monitor agent queue status by agent by agent.

 

[KennethVH]

+1

 

[Matt Hood]

+1

 

[Thatsmej]

+1

 

[Ubiratan Martins]

+1

 

[kakashi]

+1

 

[lodis]

+1

 

[Paul Reynolds]

Would it be fair to say that three years is quite a long time to spend Considering a single question and by now really should be able to commit to either a "we're doing this" or a "we're not doing this".

 

[Workbooster_GmbH]

this is a need and has to be implemented.

 

[David B. Kite]

Yes Please +1

 

[ArneVK]

+1

 

[Jemma]

+1 this feature would be incredibly useful. Is there any update of the progress on this? With a team that is increasing in size, it's becoming less possible to keep an eye on this manually so this feature would be invaluable

 

[NeoAtomic]

+1

 

[nmalinowski]

+1 This would be extremely useful!

 

[simsyn]

Nice idea. Good job. We have discussed this internally and we will add it.

We do really appreciate your attention on this mandatory feature request, but unfortunately we are waiting for more than 3 years to get this feature support in 3CX. Our customers are complaining that they cannot manage their busy call center operations with the default behavior of queue toggle button as it breaks the access controlling policies they want to put on their call center agents. Appreciate if you can consider this feature addition with some priority for your up-coming releases.

 

[ChocChip]

+1
We see this coming up more and more... Would be really good

 

[hwohlert]

There is also a need to use the queue differently than in a call center. If the rights are revised, it should be possible in the client to log on and off only one queue instead of all at the same time.

 

[simsyn]

Any update on this Feature Support?
We need this access controlling feature badly....

 

[N_G]

Yes it makes sense, let me look into this. We are adding queue status to the people screen so you can see who logged out btw.