"Enable Hotdesking" greyed out

[psol]

Hello all,

Recently noticed that the "Enable hotdesking" checkbox in the user options is greyed out for all of users. I am trying to add a new user and cannot enable hotdesking. It is even greyed out for users who previously had it enabled.

Any ideas on what this could be? Just as reference, phone models are Yealink T54W and I have about 10 hotdesking phones enabled. I am currently on Version 20.0 Update 6 (Build 724 Release)

 

[paulodagraca]

Hello psol,

Only the 3CX Pro. and 3CX Ent. can use the Hotdesk feature.
What type of 3CX license do you use, and is it all okay, or jumped back to Free mode?

Paulo

 

[psol]

Hello psol,

Only the 3CX Pro. and 3CX Ent. can use the Hotdesk feature.
What type of 3CX license do you use, and is it all okay, or jumped back to Free mode?

Paulo

Thank you for the response!

We have the Enterprise Annual 8 SC, which is active throughout this year. Hotdesking has been working just fine, it's just the user options are greyed out when modifying or adding users.

One thing we noticed was that when we export a user, modify the CSV to enable hotdesking, then re-import the user, that user is able to use hotdesking. However, user options will still show it greyed out and disabled.

The 3CX instance is hosted on AWS Lightsail. We rebooted the instance with no luck.

 

[ivank]

Any ideas on what this could be?

Enabled Multicompany mode.

 

[paulodagraca]

Hello,

What I do not uderstand?

The responce from psol:
"We have the Enterprise Annual 8 SC"

Where the Multicompany mode, should not be available?
Multi-company-switch
"Minimum requirement for multi-tenant licenses set at 16SC PRO and above"

Was it set enabled from before the update? or how did we end up here?

Paulo

 

[ivank]

I have no information about this specific instance, just checked the code to see why the option could be disabled.

MCM was introduced long time ago, using a parameter that could be manually edited (long before it was added as a UI switch):
Advanced > Parameters > MULTICOMPANYMODE

So my guess is that parameter was manually changed at some point.

 

[psol]

Enabled Multicompany mode.

Solved! Thank you so much!

This also fixed another issue I was having with Yealink phones where the 3CX Phonebook would not populate.

Much appreciated!

 

[samguerin]

Hi, we have several multi-tenant systems with the hotdesking option greyed out on all of them. The hotdesking is working on existing user accounts.

Is the only way to create new hotdesking users to import their details using an edited CSV?