Solved Extension DND export value "bug"

[Wesley Telecomlijn]

Hi, I think I've found a bug with an extension setting.
When I set the extension status to DND via a webclient, android phone, Yealink T46S or via the management console. The value in the export under the column "DND" doesn't change to 1.

The reason why I ask this is because a customer of ours has this value at 1 but it wont change to 0.
I hope someone can help me with this problem.

See "DND" in the table in the URL below.
https://www.3cx.com/docs/bulk-extension-import/

3CX Version: Standard Annual 16.0.1078
Server OS: Debian 9
Is the 3CX Server Hosted and where? at Google Cloud
Has the Firewall Checker passed: YES
Are custom Phone Templates being used: NO

 

[NickD_3CX]

Hi!

I have a feeling that your customer for this extension dialed a very old Dial Code that exists: *60 (DND off) / *61 (DND on)

Note that this is different than the DND Profile Status. Generally I would suggest asking the customer to not use these dial codes because this status is not visible anywhere in the Management Console.
Ask them to dial *60 and this "old" DND will be disabled for this extension.

 

[Wesley Telecomlijn]

Hi!

Thank you for your answer. This worked!
I forgot about the dial codes to test.
But I will see this as a bug and will report it at the support.

 

[NickD_3CX]

Glad I could help!

If you don't mind me asking, what is the bug you want to report? If I can understand better maybe I can save you the trouble.

 

[Wesley Telecomlijn]

When an extension change the status to DND with the client or phone. The value doesn't change to 1 at the "DND" column when I make an export. And when I try it with the dial code (*61) the extension status doesn't change to DND and the value in the "DND" column does change to 1.

Status to DND via webclient, Phone ect:

• Value in column "DND" doesn't change.
• Status in via Webclient, Phone ect. changed to DND.

Change status with dial code *60 or *61:

• Value in column "DND" change.
• Status in via Webclient, Phone ect. doesn't change.

And the status should change the value in the "DND" column to 1 when DND is on. And this should also be when the status in the via Webclient, Phone ect. change to DND.

 

[NickD_3CX]

I thought this is what you meant, but wanted to make sure.

The short version first, this is not a bug.

I'll explain though, Many years ago we had the DND that utilized *60/*61, AND the ability to choose the Profile status (Available/Do Not Disturb/Away/etc).

At some point, I think in V14 we deprecated the *60/*61 DND method (you will also notice that this is no longer visible in the Dial Codes page) and we replaced the function that this used to do with the Profile Statuses (Available/Do Not Disturb/Away/etc).

The only reason that *60/*61 still works is for backwards compatibility reason, but the recommendation is not to use it.

If your customer wants to change Extension Profiles, they should use the other dial code: *30/*31/*32/*33/*34.
If they dial *32 (this of for Profile "Do Not Disturb"), then the status will also change on the IP Phone.
This will NOT change the 'DND' column to 1, but that is expected.

I hope this clears things up a bit.

 

[Wesley Telecomlijn]

Thank you for your answer
This makes sense now.