Extensions changing to DND on their own randomly

[Lee_VoIP]

Extensions are registered over local Lan to Yealink T46s phones

Phones are on the latest supported firmware

Randomly the phones will switch to DND sometimes while on a call. Pressing DND 2 times or changing in the web portal sets it back to availible

The extensions do not have auto switch set

It is random and there does not seem to be a pattern when it goes to DND it does not show on the phone itself

Tried restarting services still the same

Created custom template removed the DND button still the same

Any ideas what could cause this its only on the T46s connected it has not happened yet on the T40G

Any help would be appreciated

 

[JohnS_3CX]

Hi Lee

Are the same extensions that are affected also logged in to the 3CX client?

The client has an "Auto Change Status when idle" feature which if enabled would justify this behavior.

 

[Lee_VoIP]

Some are using the web client

could you tell me where this setting is please as i dont see it in the settings.

 

[JohnS_3CX]

The Web Client does not affect this unless you manually change your status on the top right.

On the Windows client, you will see it under:
Settings > Configure Accounts > Pick your account > Advanced Settings

Also when this happens to an extension, its worth going into your management console, pick the extension and click the status button (as found under the Extensions Menu). Check to see that the extension is set to DND. If its not, and the phone is not showing DND either, then the issue is elsewhere.