Hide fine call detail for user?

[Woodster]

Hello,
Is there a way to hide call information to a user of a group in 3CX?

I have had to enable ‘Can see group calls’ for the users to be able to pick up in their group. But now they can see all call detail if they are using the soft client and look at the manager's switchboard…

Now, this isn’t a problem for most of our users, as they will only ever use a desk phone.

We do however have some users with the soft client just to look at the BLFs of another group to see who they are planning to call is busy. At the moment they can see all calls within their group.

If we have a user that’s able to see the personal number a manager is calling and for how long it feels very intrusive. Is there a way to turn the detail of a call off for a normal user, whilst still being able to pick up within their group.
Thanks in advance

 

[samlouis55]

Facing the same problem. Does someone have a solution for that?

 

[YiannisH_3CX]

The only way i can think of is to place the managers in a different group so their calls will not be visible but keep the option "Publish group information to all members" enabled in the group.
Then navigate to Settings / PBX and make sure that the option "Limit Call Pickup to calls received in their extension group" is not enabled.
This will prevent other users from seeing the call details of the managers and allow them to pick up calls using the pickup dial code