Solved How can I remotely change extensions that are stuck in Away status to Available? How can I disable an extension from entering Away or DND status?

[CanYouHearMe]

These extensions aren't for individual users and have never had a 3CX app provisioned, as far as I know.

It's a Yealink T29G and I can't even find an 'Away' status on the phone or on the phone web gui, just DND

Related: How can I prevent or disable an extension from ever entering Away or DND status?

Thanks!

 

[Evolute IT]

You cannot prevent it but if someone has Receptionist rights, they can change the status of someone through the Webclient.

From the admin side, just select the extension in Users, click the Status button and change it to the desired one.

 

[ChrisC_3CX]

You cannot "lock" an extension to a profile status but you could perhaps remove these extensions from all Groups or block their presence sharing from the extension's "Rights" tab to prevent other extensions from seeing them and therefore controlling them from within the 3CX Apps.

You could also use the Custom 2 status instead of DND to avoid the possibility of the profile status autoswitching due to office hours, etc.

CanYouHearMe:

How can I remotely change extensions that are stuck in Away status to Available?

Another way to do this is to call the Voicemail menu (999), press # and enter the extension's credential then press 9 for additional options.

 

[CanYouHearMe]

You cannot prevent it but if someone has Receptionist rights, they can change the status of someone through the Webclient.

From the admin side, just select the extension in Users, click the Status button and change it to the desired one.

This helped me resolve this issue, thanks!

 

[ChrisC_3CX]

Glad to see this sorted!

Don't hesitate to start a new thread if you need anything else!