Issue listening to calls

[Matt Harris]

Hello,

One of our users is having issues when they are trying to listen to calls that their team are on. This worked normally up until around 2 weeks ago, no changes were made to the config for the users extension. 3cx was updated to version 16 from 15. They are able to listen to some users but then they will not be able to listen to the same ones moments later, they will right click on the user click listen and the call window will flash up briefly and disapear. Doing the same on a diffrent person with the exact same permissions, department etc works absolutely fine. Can anyone please advise on this issue?

 

[AWS2P]

Perhaps something went wrong during your upgrade to v16, may be some rights are losts, check in extensions rights and options if all is ticked as it should.
on one not working extension untick and retick and valid ok to refresh settings and do a new listening try

 

[Matt Harris]

Perhaps something went wrong during your upgrade to v16, may be some rights are losts, check in extensions rights and options if all is ticked as it should.
on one not working extension untick and retick and valid ok to refresh settings and do a new listening try

We have checked and tried this with no luck

 

[AWS2P]

Please can you give some more details answering this
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[Alphabetic]

Are you using Chrome or windows client? deskphone or softphone?

 

[Matt Harris]

Are you using Chrome or windows client? deskphone or softphone?

Windows client

 

[Alphabetic]

Windows client

With deskphone?

Could you try listen in feature via webclient (Chrome) say 5 call vs 5 calls on windows client?