Missed Call Notification option on Ring Groups

[ProVu Support]

Hi,

A customer currently has a ring group setup that fails over to another ring group if 'destination no answer' (some of the users are in both ring group 1 and 2) the problem this customer is having is that if someone answers the call in ring group 2 the users in ring group 1 and some users that are in both groups receive a missed call notification, even the users that answer a call in ring group 2 gets a missed call notification because they are in both ring groups.

I understand that for 3CX this is normal behaviour because the first ring group goes to 'destination no answer' however it would be good to have a tick box option within the ring group settings to enable or disable Missed Call Notification, can this feature be implemented?

Let me know you thoughts.

Cheers,
Jordan

 

[VasilisV_3CX]

Hi @ProVu Support,

As per the Academy, the notifications work thusly:



If you'd like to post a feature request to customize the notification scheme, you'll need to contact a 3CX Partner to post it on your behalf. You may also want to chime in here and upvote if it suits your requirements: https://www.3cx.com/community/threads/make-missed-calls-more-intelligent.44560/#post-194355