Redirecting outbound calls

[JonnyM]

We have a requirement to divert certain often-dialled numbers to a different destination - in this specific case it is to take a call made to a dial-in conference service, and instead dial an international but local rate access number for the same service at a cost of around 10% of the original.

The dialled number will be 11 digits long, I need to throw the entire number away and call a different number instead. The outbound rules only let me strip off 9 digits.

Is there an elegant way to achieve this?

 

[leejor]

Yes, that limitation really needs to be changed. I'm thinking (and I haven't tried this myself, and the number of concurrent calls may be a limitation), you could create some dummy extensions. each has a SIP ID matching the original number. Those extensions would in turn be forwarded to the new number. This may work for one call/one number at a time. If you have a multiple callers trying to access the same number, it may not work.

I just put in a feature suggestion that includes an increase in the deleted digits, which would allow the complete replacement of all dialled numbers no matter the destination.
https://www.3cx.com/community/threads/outbound-rule-s-to-internal-destinations.47762/#post-193003

 

[craigreilly]

you are not the first looking for this - and will not be the last.
https://www.3cx.com/community/threa...-dialed-number-with-a-different-number.47634/
https://www.3cx.com/community/threads/outbound-rule-s-to-internal-destinations.47762/#post-193003
https://www.3cx.com/community/threads/outbound-rules-stripping-more-digits.47075/#post-190007
https://www.3cx.com/community/threads/extend-number-manipulation-in-outbound-rules.41921/

 

[JasonNadeau]

Yes, that limitation really needs to be changed. I'm thinking (and I haven't tried this myself, and the number of concurrent calls may be a limitation), you could great some dummy extensions. each has a SIP ID matching the original number. Those extensions would in turn be forwarded to the new number. This may work for one call/one number at a time. If you have a multiple callers trying to access the same number, it may not work.

I just put in a feature suggestion that includes an increase in the deleted digits, which would allow the complete replacement of all dialled numbers no matter the destination.
https://www.3cx.com/community/threads/outbound-rule-s-to-internal-destinations.47762/#post-193003

.... Just for fun I tried it and it works ! Pretty sure that's the most elegant solution you're going to get JonnyM (and a pretty good one actually)! Turn on "accept multiple calls" and make sure to set all the internal forwards to this new number, but not External calls.

 

[JonnyM]

Thanks, will give that a try and feed back with the outcome. I've tried to find the feature requests talking about a more robust outbound rule facility and upvote them, hopefully the team can see there's a requirement here.

 

[JonnyM]

Works great, thanks