Ring Group missed calls

[Kevin Burns]

So we have a ring group that is set to ring all for all the employee's at the front desk. When phone 2 answers a call phones 1,2, and 4 all have missed call messages. We are currently using v.14 but will be upgrading to v.15 soon. Any help on solving this problem would be greatly appreciated.

 

[leejor]

It may depend on the sets you are using. There may be a set option ,to ignore unanswered calls, but, this would affect all unanswered calls, even ones directly to the extension. There is a SIP 200 message, Call completed elsewhere. Can't remember if 3CX is set to send this (there was something about (I think) Yealink sets being able to do this, a long while ago), but if it does, the set has to be able to make use of it.