Timer on Transfer in 3CX Call Flow Designer

[DidierDE]

Hello,

I'm designing a call flow script for our duty call engineers.
We store the cellphone numbers of our duty call engineers in a database.

In the CFD script, I check the database to see which engineer is on duty and then I transfer the call to the cellphone of that engineer. So far so good...

When the engineer does not pick up the call after 20 seconds, his voicemail is activated. I would like to set a timer on the transfer so that I can stop the transfer at 18 seconds and transfer the call again.

Is this possible?

Kind regards

 

[ArneDery]

We've been looking at the same question as well, but transfering using a call flow script is not a monitored transfer. So no luck there.

 

[Alphabetic]

Anyway you can utilise round robin and call mobiles of extensions instead?

 

[KyriacosS_3CX]

Anyway you can utilise round robin and call mobiles of extensions instead?

Just to expand - whatever the call handling used, just set the ring time to be less that it takes for the mobile phone to go to voicemail.

 

[DidierDE]

Just to expand - whatever the call handling used, just set the ring time to be less that it takes for the mobile phone to go to voicemail.

That is exactly the issue... I can't set a ring time on the transfer in CFD. I'm not calling a queue or ring group, I'm calling external numbers.

 

[DidierDE]

In Cisco, the transfer option is a Consult transfer, so we can monitor if the transfer is succesfull. It would be nice to have this in 3CX CFD as well...

 

[KyriacosS_3CX]

That is why there is a suggestion to use ring groups, as they can have a timeout set.