V20 Update 10 Alpha 2: Freedom to Deploy Vendor Tested Firmware to Individual Phones

[N_G]

Deploy vendor-tested firmware to selected IP phones with flexibility to leave remaining phones on 3CX-tested firmware.​

V20 Update 10 Alpha 2 builds on the first Update 10 Alpha, which introduced MCP support, the standalone 3CX AI Server, the Customer Service AI Agent and programmable voice applications. This release gives Admins more c...

Continue reading the Original Blog Post.

 

[rlg]

xAI Grok real-time provider is a nice addition, thank you !

Please add the [Screening] CRM variable to this upcoming v20u10, so that we can push the AI agent screening / context summary into the CRM tool.
Highly demanded feature from our biggest customers, especially required for missed calls, so that they can come back to their clients with a maximum amount of information. Where AI Receptionist makes complete sense

While in the CRM variables, would be awesome if you could also add [DID] and [QueueName] ones

Thank you very much !

 

[telcocentricu1]

Moving phones and switching templates is a fantastic quality of life improvement.

 

[conversant]

We have been combing through the interface since updating today, and I cannot say enough about how many great interface additions have been added. Just the Phones section alone is a game changer! There are so many great improvements it would be difficult to list them all - and we continue to find more! These changes will reduce everyone's workload significantly and reduce mistakes by giving us the information we need in a single section with the ability to filter it in ways previously unavailable. Thank you.

 

[Nick - SPN Co]

Love all the new phone section updates! Resend and revoke RPS is going to save us so much time!

 

[Colorado VoIP]

It's like Christmas in September!! "Additional tools allow easy management of your phones, for example Moving a phone from one user to another, Switching templates between the default and a custom, resending or revoking RPS per device."

This is absolutely amazing!!

 

[ArneDery]

Wow, thanks, selective firmware is big. the updated phones section will be a much usefull addition in our workflow.
Kudo's to the team!

 

[KoesioOccitanieTech]

Hello,

Insane update for phone firmware that you could forgot about the custom summary prompt !
And the schedule firmware phone update, people were waiting this in their sweet dreams !

 

[OpIT GmbH]

Uploading Files to Grok not working, i can create the Collection but cant Upload a File... Wat iam duning wrong?

 

[KyriacosS_3CX]

Uploading Files to Grok not working, i can create the Collection but cant Upload a File... Wat iam duning wrong?

Do your Grok account/API key and especially Management key have the correct permissions as per the guide?
https://www.3cx.com/docs/ai-agent-configuration-grok/

 

[OpIT GmbH]

Yes. i can create a collection and i can delete files which i have uploaded direct on Grok but i cant create it with 3CX

 

[KyriacosS_3CX]

Are the filenames conflicting perhaps?

 

[OpIT GmbH]

OK i just created a new API Key and now it seams to work. I created a new Key about 3-4 times but now it work! THX. BWT nice 3CX Upddate!

 

[KyriacosS_3CX]

OK i just created a new API Key and now it seams to work. I created a new Key about 3-4 times but now it work! THX. BWT nice 3CX Upddate!

Hi, just for reference, we were able to get the behaviour you described by creating an API key and Management key from the same account but different Teams under Grok.
This is an expected behaviour in that case as it crosses one level of security domain separation.

 

[NilsHeusch]

A very good update in my opinion, especially the ability to move phones from extension A to extension B.

 

[N_G]

Thank you
@rlg , @telcocentricu1 , @conversant[/USER[USER=60792]@Colorado VoIP ,@ArneDery , @KoesioOccitanieTech , @NilsHeusch @centrovis

for the nice comments!

We continue our strategy of expanding our API both for integration as well as automation, and adding tech to auto test IP phones, Voip providers etc to make 3CX more easily supportable across the globe and more easy to integrate.

 

[centrovis]

Dear 3CX team, thanks for the update, looking great, testing the new features. I noticed one thing on our alpha that is different to stable releases. Maybe that is only on my instance, the call history shows permission errors and the user has to be at least supervisor to see the abandoned queue calls. In the past user permissions were sufficient. Was there a change with regards to the call history or permissions?

 

[N_G]

xAI Grok real-time provider is a nice addition, thank you !

Please add the [Screening] CRM variable to this upcoming v20u10, so that we can push the AI agent screening / context summary into the CRM tool.
Highly demanded feature from our biggest customers, especially required for missed calls, so that they can come back to their clients with a maximum amount of information. Where AI Receptionist makes complete sense

While in the CRM variables, would be awesome if you could also add [DID] and [QueueName] ones

Thank you very much !

We will check it expanding our API is our strategy