Vtiger and 3cx integration - No Pop-ups

[daschenbrener]

Heys guys, i'm not sure if there are issue with the click2call extension now as all of a sudden , i cannot get the pop-ups to function. (using chrome Version 73.0.3683.103 (Official Build) (64-bit) )

I am running Pro as well.

And it was working perfect.

Thanks

David

 

[edossantos]

Hello David,

The click to call browser extensions allow you to make outbound calls.

For inbound call popups, you need to configure Vtiger following this guide:
https://www.3cx.com/docs/vtiger-crm-pbx-integration-server-side/

Please note that this integration works with the 3CX Web Client, so you need to be using it in order to get popups on inbound calls.

Kind regards.

 

[daschenbrener]

Like i said, everything was working, so what you provided, does not assist.

I have all of that configured, and the popups stopped working ,(for all clients on this server)
Nothing has been changed that i can see, except 3cx updated, and chrome did an update on April 3 as well
(https://chromium.googlesource.com/c....3683.86..73.0.3683.103?pretty=fuller&n=10000).

I can run the test on the server (CRM Integration) and test a number and it returns , so i know that integration is working that way.

But when the client calls, it does not open their CRM page of either the client , or create new client. which was working .

I've also tried to use the firefox plugin, but when i try to open the webclient , it says its optimized for chrome. so that doesn't work either.

as far as i can see i have all the popup blocking in the browsers set to allow .

I have the setting in the extension to read and change site data on all sites.

I have the check the blacklists to ensure none of the servers are being blocked.

I have the FQDN set to : https://FQDN/webclient/#/people
and tried https://FQDN/webclient/

Unless Vtiger has changed something?

are there any tests that can trigger this popup?

 

[edossantos]

As I said, the chrome and firefox extensions only give you click to call functionality. If the issue is with the popup on inbound calls, then you should not look at that...

Said this, in order to troubleshoot this, enable verbose logs for the PBX (Dashboard > Activity Logs > Settings), and then make a test call and check the 3cxSystemService.log, to see the interactions between 3CX and Vtiger.

Also, ensure that you're using the 3CX Web Client, because you will not get any popup if the Web Client is not running.

If this is not helping, describe exactly what you're doing, what client you're using, and where you were getting the popup that is not working now.

 

[daschenbrener]

ok, ill enable the log and return with my findings, thanks for your assistance.

 

[daschenbrener]

i see a line item like this,

2019/04/08 17:19:58.587|31565|0037|Verb|The response is: '{"success":false,"error":{"code":"MANDATORY_FIELDS_MISSING","message":"Contact Status does not have a value"}}'

Also I have the error log if you like to look at it , if you have a secure place for me to send, this would be extremely helpful

 

[daschenbrener]

is this the same issue?

https://www.3cx.com/community/threads/vtiger-svr-side-integration-on-v16b1-problems.63854/

 

[edossantos]

is this the same issue?

This seems to be a different one. The error here is the following:

Contact Status does not have a value

That probably happens when the engine tries to create a new contact because no contact was found with the caller number. You need to check in the logs when this happens (performing the lookup, trying to create a contact, trying to create the Call Journaling entry). Before the error you will have the HTTP request information being sent to Vtiger.

First let's try to identify what is Vtiger complaining about, and then we see how we can solve it.

 

[daschenbrener]

This seems to be a different one. The error here is the following:


That probably happens when the engine tries to create a new contact because no contact was found with the caller number. You need to check in the logs when this happens (performing the lookup, trying to create a contact, trying to create the Call Journaling entry). Before the error you will have the HTTP request information being sent to Vtiger.

First let's try to identify what is Vtiger complaining about, and then we see how we can solve it.

where can i post this as i personally don't want to post any personal or security info ?

 

[daschenbrener]

What versions of 3cx, Vtiger, and chrome have been tested with?

 

[edossantos]

where can i post this as i personally don't want to post any personal or security info ?

Send me a private message.

What versions of 3cx, Vtiger, and chrome have been tested with?

It's been tested with 3CX v16 final release, and Vtiger cloud 7.19.4.1.

 

[daschenbrener]

Send me a private message.

very silly question (how do i send you a private message) i'm looking

 

[edossantos]

very silly question (how do i send you a private message) i'm looking

Click on my username, and then you will see the option "Start Conversation".
I will send you a PM so you can answer me.