Solved Yealink - Cannot Download Remote Phonebook

[Matt_AIT]

We have a customer that moved over to 3CX last week and since Friday, no one can access the company phonebook. They could up until Friday. I've tried factory resetting the handset and provisioning it again but no luck.

 

[VasilisV_3CX]

Hi @Matt_Alcom_IT,

This would be related to https://www.3cx.com/community/threads/certificate-error-yealink.84628/

 

[Matt_AIT]

Hi @Matt_Alcom_IT,

This would be related to https://www.3cx.com/community/threads/certificate-error-yealink.84628/

Thank you. We have some T42G's experiencing this. I will await a fix from you and follow the above thread.

 

[VasilisV_3CX]

Sure thing @Matt_Alcom_IT, once there is an update, I will update this thread as well.

 

[JohnS_3CX]

This issue has now been resolved: https://www.3cx.com/blog/releases/lets-encrypt-expiration/

Please install the Hotfix if you haven't already done so, and let us know if your phonebook downloads now.

 

[Matt_AIT]

This issue has now been resolved: https://www.3cx.com/blog/releases/lets-encrypt-expiration/

Please install the Hotfix if you haven't already done so, and let us know if your phonebook downloads now.

Yes, all is working fine thank you.

 

[JohnS_3CX]

Great news Matt! We will mark this one as solved.