Solved Yealink SIP-T58 Update Fail

[teldata1]

When I try to update the phone firmware for the Yealink T58 phone through the updates page, it takes about 5 minutes then fails with a message saying something like "Failed to connect to 3CX Update Server." Anyone else experiencing this issue?

 

[Saqqara]

Need more info, Are phones provisioned on lan, remote, sbc

Can you upgrade via phone web frontend using the supported firmware https://www.3cx.com/support/phone-firmwares/

 

[teldata1]

Need more info, Are phones provisioned on lan, remote, sbc

Can you upgrade via phone web frontend using the supported firmware https://www.3cx.com/support/phone-firmwares/

Not what I mean. I'm talking about downloading the Firmware from the 3CX updates server (the same way you would download a service pack update, or SIP trunk update etc.)

 

[Saqqara]

Does nslookup return the correct IP address

Do normal updates work ?

Are you blocking any ports, etc on the firewall ?

Could be an issue with 3cx servers and the firmware - unable to download

 

[teldata1]

Does nslookup return the correct ip address

Are you blocking any ports, etc on the firewall

I was able to download other updates just now, as there were 4 new SIP trunk templates. So I'm thinking the issue is specifically with the T58 firmware on the 3CX update server

 

[Saqqara]

Would agree, issue with 3cx servers - unable to download manually from previous url

 

[teldata1]

Would agree, issue with 3cx servers - unable to download manually from previous url

Just retried downloading from the URL, worked this time... weird.

 

[YiannisH_3CX]

Glad to hear the download worked. I would suspect the download timed out as the firmware for the specific phone is quite large. If you experience the issue again try replicating while running a wireshark capture so we can see the reason of the failure