Automate holiday messaging and call routing with custom prompts for specific dates. This script lets you play a custom holiday message based on the date before routing an incoming call. It uses the new 3CX V20 feature to trigger scripts for calls received on SIP trunks. Unlike the default single holiday prompt, this script allows a unique message for each holiday. For example, [...]
3CX V20 Update 4 makes it to Release Candidate. Following the ALPHA and BETA releases of Update 4, the release candidate is now available ahead of the final release - anticipated next week. How to Get Update 4 RC From the Admin Console click on the latest update: "New V20.0 Update 4, Release Candidate." View the complete change log here. Post your feedback in our dedicated Part [...]
Set PBX departments to in-office, out-of-office, break, or holiday with dial codes. This script enforces specific hours for all departments in the PBX, replacing the deprecated office/out-of-office dial codes in Version 20. When you dial the assigned code, it sets all departments to in-office, out-of-office, break time, or holiday mode. Incoming external calls will route based [...]
What we are doing - and when - to make reporting great at 3CX! Reporting 2.0 is set to revolutionize analytics at 3CX. Although still in development, when it’s ready, it promises to be a game-changer. Here’s an update on what we’ve been working on and what you can expect from this highly anticipated feature. Dashboard in PowerBI (Web) showing call statistics and termination re [...]
Easier call handling and improved contact management with the final release. Building upon the success of the beta release from 14th November, the final version of the 3CX Windows Softphone is now available and packed with powerful new features. This update enhances call management, contact integration, and queue handling—giving you greater control and flexibility in your daily [...]
Ensure security and performance with the latest 3CX SBC upgrade. The 3CX SBC build 18.1.36 for Windows and Linux, released in 2022 along with all SBCs running on Debian 9 or Debian 10, will reach End-of-Life (EOL) on 31st December 2024. After this date, 3CX will no longer support or update these versions. Why Are These SBCs Reaching EOL? This decision ensures secure and optimal [...]
Smoother performance and enhanced conference control with full iOS 18 compatibility. After a successful beta release, the final release of the 3CX iOS App is now fully compatible with iOS 18. Designed to deliver smoother performance, improved conference management, and unmatched reliability, this update ensures easy communication for every call and meeting. Experience full comp [...]
Enhanced performance and reliable connections with Android 15 support. Following the success of the beta release last month, the latest 3CX Android app now offers full compatibility with Android 15. With key improvements in performance, call handling, and security, this update ensures a reliable and distraction-free communication experience. Here’s what to expect. Smarter & [...]
Laying the foundation layer of advanced analytics for better customer satisfaction. In Update 4, transcription is the basis of advanced call analytics allowing business to offer improved customer service driven by AI data insights. Use the opportunity in this BETA release to test our proprietary AI technology for yourself - for call transcription and in-depth analysis. Let’s di [...]
Easy hosting of multiple companies on one 3CX instance. Following the pre-announcement earlier this year, today marks the official launch of 3CX Multi-Tenant giving partners who are managing smaller customers the opportunity to move away from dedicated customer infrastructure. Multi-tenant - or multi-company capability - allows easy and profitable hosting of many different comp [...]
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