Create an outbound prompt campaign for easy automated calling. Use the 3CX Call Control API to automate outbound call campaigns. Connect a list of phone numbers to an IVR, play an automated message, and transfer calls to different destinations based on IVR menu selections. Unlike traditional outbound dialing, this method provides flexibility in messaging, call routing and CRM o [...]
Sign up and learn everything you need to support your 3CX customers. Monthly 3CX Academy Basic and Advanced Training webinars cover everything you need to know, helping you get your certification and support your 3CX customers. The latest V20 U5 Final update brings new DECT support, Google Workspace, MS Teams status control, multi-tenant upgrades, and more. We’ll be covering al [...]
Major upgrade to Call Data Records (CDR) System in 3CX. Following on from yesterday’s V20 Update 6 Alpha release, this post explains the new Call Data Records (CDR) system in 3CX where we’ve streamlined CDR into a single table: cdr_output. We break down the old structure, reveal the new design, and spotlight the technical wins that are transforming how call data works. Read on [...]
4 new call reports, improved filtering across inbound & outbound, user activity & call distribution. As promised in our last reporting update, the much anticipated Update 6 Alpha brings a rewritten CDR mechanism and new reports. It cost us more time - but in return you have a better base to work from, with even more call data insights to help you make better business de [...]
Build 20.0.746: Connection quality reporting and scheduled conference editing. This release of 3CX Softphone Build 20.0.746, builds upon the success of the recent BETA release, and focuses on better functionality for users as well as cost saving opportunities. This update introduces the syncing of Google contacts as well as improvements in connection quality reporting and the o [...]
V20 U5 maintenance updates for regular and router Yealink phones. The latest IP Phone firmware updates for Yealink - containing maintenance updates - have been released and are fully tested with V20 Update 5. Yealink Firmware Updates for V20 Update 5 Normal Phones T3 Series - T30P,T31G,T31P,T31W,T33G,T33P,T34W - v124.87.0.15 CP Series - CP925 - 148.87.0.15 & CP965 - 143.87. [...]
Choose a transfer call method when performing blind or attended transfers. The latest iOS release discusses call transfer to phonebook contacts. We also take a look at what’s going on behind the scenes to make call transfer even more convenient. Read on to learn more. Transfer Calls to your Phonebook Contacts The call transfer will expose a list of contacts for the user to sele [...]
Also including connection quality monitoring and Google contact sync. Hot off the heels of the Android 15 release, 3CX Android App was compatible and fully optimised within days. This allowed us to leverage its improved audio focus capabilities and update our internal libraries. With better stability, crashes have been reduced and app performance improved - all at no extra cost [...]
Real-time status visibility, easy call handling and call pick-up functionality included. You’ll recall the 3CX iOS App is fully optimized to align with Apple’s iOS 18 release. Specifically, there’s better stability with our updated internal libraries - reducing crashes and improving app performance - and enhanced call reliability with clear audio and video quality for every cal [...]
Multi-tenant upgrades, advanced call routing scripts, and improved Admin features. 3CX V20 Update 5 Final is here! With Google Workspace integration, enhanced Teams status control and voice mail transcription, this update takes communication and management to the next level. New multi-tenant capabilities, improved call routing scripts and expanded DECT and IP phone support are [...]
Copyright © 2026