Recognizing our most helpful community members. 3CX Forum continues to be an important space for our community to exchange knowledge, ask questions and help each other get the most out of 3CX. With more than 160,000 international members and 70,000 national forum members, the forum brings together Partners, customers and 3CX users from around the world. During Q2, our community [...]
Update 9 brings new features and improvements to make 3CX easier to configure, manage and use. Join our V20 Update 9 overview webinar on the 3CX YouTube channel for a live walkthrough of the latest additions and what they mean for System Admins, 3CX Partners and Users. The webinar will be hosted by Kevin Attard, Product Communications Manager and Nicholas Borg, CAIO. What We’ll [...]
Knowledge source optimization for large datasets. Your 3CX AI Agent is a powerful tool, transforming customer interactions and streamlining support. But what happens when your agent starts to slow down, or struggles to find information in a vast pool of knowledge? Today, we're diving deep into best practices for structuring your 3CX AI Agent's knowledge sources, also commonly r [...]
Celebrating the most valuable forum members. Today, the forum supports more than 160,000 international members alongside 70,000 national members. During Q1, 3CX Forum continued to be a go-to place for the community to share knowledge and discuss the latest 3CX updates. Read on to see which community members' posts during Q1 were the most helpful and precise! The Winners - Q1 20 [...]
Register now to find out what’s new. With V20 Update 8 Final now released, we’re hosting a webinar to walk you through the key additions and improvements included in this update. Join us for a focused session covering the most important features, including: 3CX AI Agents New Boss-Secretary call handling mode On-Prem Transcription Departmental Phonebooks We’ll also highlight oth [...]
A closer look at what’s new in U8. The 3CX team has been working hard on Version 20 Update 8 throughout 2025. Now with the final release just around the corner, we’re sharing an early look at what’s coming. The V20 Update 8 preview webinar - with a strong focus on AI - is now available on YouTube, covering key new features and improvements. Live Update 8 webinars will be schedu [...]
Celebrating our most helpful forum members. As we move into 2026, we’re taking a final look back at Q4 activity on the 3CX Forum. Now exceeding 160,000 international and 70,000 national members, the forum continues to be a key resource for sharing expertise, resolving technical questions and keeping up with 3CX releases. As the 3CX Forum continues to evolve ahead of 2026, we’re [...]
Celebrating our community champions. With the 3CX Forum now counting over 160,000 international and 70,000 national members, it remains a key space for users to exchange knowledge, solve issues and stay updated with the latest 3CX releases. As in previous quarters, we’re recognizing the members whose contributions stood out for being accurate and consistently helpful. The Winne [...]
Update 7 makes managing 3CX systems easier for Admins. Join our ‘What’s New’ webinar for a walkthrough of Update 7 Final and how to get started. In this hour long session, we’ll also cover the other key additions in this release including native 3CX System Watcher, new Supervisor role, Backup & Restore V2 and expanded database and storage integrations. These sessions focus [...]
Templates for Google Sheets & Excel from CSV call logs. A 3CX employee has created a prototype tool to help users generate visual reports from their PBX call log data in Microsoft Excel or Google Sheets. You’ll recall, the CDR system has been rewritten to improve data handling and support larger deployments. Larger deployments will offload to an external database and use Gr [...]
