V15.5 brings back the VAD - more powerful, much improved and with a new name - Call Flow Designer. With the Call Flow Designer you can easily create call flows and voice applications running on 3CX that: Route calls based on user input, time or other variables Collect information from the user Store information in a database Launch outbound call campaigns The Call Flow Designer [...]
Introduction In the articles Creating a phone support portal with the VAD - Part 1, Part 2 and Part 3, we have shown how to create an application to validate whether a customer has a support contract, and then transfer the call to the appropriate department. In the first part we have shown how to create the application callflow, while in the second part we have shown how to val [...]
Introduction In the articles Creating a phone support portal with the VAD - Part 1 and Part 2, we have shown how to create an application to validate whether a customer has a support contract, and then transfer the call to the appropriate department. In the first part we have shown how to create the application callflow, while in the second part we have shown how to validate th [...]
Introduction In the article Creating a phone support portal with 3CX VAD - Part 1, we have shown how to how to create the application callflow to validate whether a customer has a support contract, and then transfer the call to the appropriate department. We have left the validation using different data sources for subsequent articles. In this article we will show how to perfor [...]
Introduction The 3CX Voice Application Designer is a powerful tool that allows you to easily create voice applications (IVR) by dragging functional blocks to a visual design interface. This makes it possible to create powerful applications without the need for programming or telephone technology skills. One of the most common questions that we get asked is how to validate a cus [...]
One of the features included 3CX Voice Application Designer is the ability to create a deployment package. This is a very useful tool for developers of voice applications, which simplifies deployment into production without having to establish a network connection between the developer's machine and the server. Here are the steps to deploy an application using this new tool. St [...]
3CX is pleased to announce a new release of 3CX Voice Application Designer, version 3, build number 3821, designed to work with 3CX Phone System 11. This new version includes bug fixes, improvements and new features such as the ability to play audio generated with Text to Speech and the ability to create a deployment package. Download 3CX Voice Application Designer here. You ca [...]
3CX Voice Application Designer (VAD) is a tool that allows 3CX users to easily create voice applications. Using the predefined functional blocks, you can easily design the call flow graphically, without requiring any programming skills. This article will illustrate how to create a voice application which reads out a sequence of numbers that have been pressed by the caller. Intr [...]
The powerful tool for creating voice applications for 3CX Phone System, the 3CX Voice Application Designer (VAD) allows you to record the audio of a call and store it as a file to disk. Sometimes, however, the default 3CX web server configuration can cause the recording of the file to disk to fail. This article explains why this happens and how to fix it. The Application Genera [...]
3CX Call Flow Designer (CFD), allows you to automatically send e-mails with or without attachments. In this article we'll show how to save the audio of a call to a file, and then send it as an attachment in an e-mail message. Step 1: Create the Project First, we need to create a new project. Open the CFD and go to "File" > "New" > "Project", select the folder where you w [...]
