As 2015 comes to a close, businesses are searching for innovative ways to attract new customers, but that doesn’t mean they can take their existing customers for granted. According to statistics from Gartner Group, 80 percent of a company’s future earnings will come from just 20 percent of its existing customers. Lose these loyal customers and that’s a huge loss in revenue for [...]
You’re at the airport and you receive an urgent phone call from a client—on your laptop. While out to lunch you get a voicemail informing you that your afternoon meeting has been cancelled –in your email inbox. Welcome to today’s virtual office. In an age where communication takes place through your phone, email, texting, video conferencing; it’s hard to understand why some bus [...]
Why should you adopt a mobile-first mentality? The answer’s simple – Millennials prefer their smartphones. Born between 1980 and 2000, Millennials are the largest generation in the world right now. With the majority of baby boomers set to retire over the next ten years Millennials will make up 75 percent of the global workforce by 2025. They’ll also be ready to spend that hard- [...]
Achieving effective internal communications amongst geographically diverse offices can be quite a challenge for today’s business leaders. Especially if your company still uses a traditional telephony service such as PSTN. After all, copper wires that come along with legacy phone systems certainly won’t stretch over oceans to connect your domestic offices with ones located acros [...]
When your company finally decides it’s time to take unified communications (UC) under its belt to improve business processes, it may find itself facing an uphill battle when it comes to seamless implementation. In fact, integration has to be top of mind to ensure a smooth transition and optimal effectiveness of the new system. Pay attention to the following three challenges: Th [...]
Are you considering growing your organization’s use of video conferencing to enhance business communications? Perhaps your company occasionally employs video conferencing for special board meetings and conferences but not for your everyday business needs. Or maybe your company uses video conferencing on a regular basis, but only senior executives have access to the tool. Maybe [...]
According to the “2015 State of Small Business Report,” the top three challenges small businesses faced this year were growing revenue (45 percent), hiring new employees (42 percent) and increasing profit (37 percent). Implementing the right small-business phone system complete with unified communications (UC) features can help companies solve these problems more efficiently an [...]
A recent report from Infonetics Research revealed that the No. 1 unified communications (UC) device used by businesses is the smartphone. The smartphone ranks ahead of traditional computing devices such as laptops and desktop computers. Another major finding was that 93 percent of business leaders plan to implement video conferencing into their UC solutions by early 2016. This [...]
With the rise in remote working, many team members aren’t participating in meetings sitting around a conference room table. Instead, they are connecting remotely to communicate. The effectiveness of this communication can greatly affect morale and either boost or undermine the entire team’s efficiency when it comes to working productively as a group. Some communication methods [...]
The legacy phone system has long been the means of communication for many companies. It’s been around for years so it’s become your “tried and true” phone system, only now you’re thinking it could be costing you time and money, and you’re right. A better alternative is a software-based phone system, it offers advanced features that could save you money and help streamline your [...]
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