This is because the Sangoma NetBorder software is configured for the PSTN side to provide the ringing, so if it is not then you will not hear any ringing. To fix this issue we must tell Sangoma NetBorder Express to provide the ring back tone. To do this, follow the steps below. First go into the "Gateway Manager" web interface and then click on "Configuration / PSTN Config". Ne [...]
This article applies to ISDN lines and ISDN gateways only. An ISDN line can either be point-to-point or point-to-multipoint. If you have a point-to-point connection, you can only attach one device to your ISDN line. If you have point-to-multipoint connection you can attach more than one device. You have to configure the ISDN lines connected to the Patton to be either point-to-p [...]
If you are using 3CX Phone System 10, please visit the Salesforce CRM integration article, which can be found here. Introduction 3CX Assistant CRM Integration allows Salesforce.com users to automatically dial contacts simply by clicking "Call this contact". The call will be triggered and setup to the users desktop phone WITHOUT having to actually dial the number on the phone. T [...]
Connecting to a Fax to Print to Fax from a Windows XP Computer The scope of this article is to be able to send faxes to a shared printer. This shared printer can be any printer - hardware and software. However in relation to 3CX Phone System, the shared printer in this case would eventually be a computer/server with the 3CX Fax Sending module installed. The 3CX Fax Sending modu [...]
Note: The 3CX Fax Sending module is deprecated, and no longer supported. This article is for informational/historic purposes only. This guide is imporant to be able to enable Fax on Windows Server 2003 The Fax Sending module can then be installed on this machine and can be used to send faxes through Microsoft Fax Step1: Enable Windows Fax Go to Control Panel, Add Remove program [...]
STUN resolution is necessary for the PBX to understand what it's public IP Address is, and what port mappings are in effect for Media (to attempt NAT traversal when port forwarding is not implemented). STUN resolution may be disabled when: No External entities are in use (no bridges, voip providers, extensions) AND/OR Static Port Forwarding is in place for reliable media exchan [...]
Note: The 3CX Fax Sending module is deprecated, and no longer supported. This article is for informational/historic purposes only. Windows Server 2008 needs to have the fax services role enabled to be able to use the 3CX Fax sending module to send faxes via Microsoft Fax. This document applies to Windows Server 2008, Server 2008 R2, SBS Server 2008 Access Server Manager. (Admin [...]
Call Progress tones are audible tones used by the public switched telephone network (PSTN) central office or a private branch exchange (PBX) to signal calling parties the status of phone calls. VoIP Gateways must understand these Call Progress Tones in order to detect a busy tone, dial tone or hangup correctly. Unfortunately these Call Progress Tones can vary per country, and i [...]
General Reset gateway to factory default and ensure you are running the latest firmware. Review vendor documentation and assign a IP / Subnet mask / default router or gateway / DNS entries to the device. Ensure you are documenting all this with notes and screenshots for eventual publication as an FAQ. Disable any automatic firmware upgrades to ensure the device remains on the t [...]
System requirements for the clients: Windows Fax and Scan should be installed. Print Services should also be enabled. The Fax printer on the Server machine should be shared to network users. Network Users should be granted permission to be able to print on this Fax Printer. To install the client: Click on Start, Programs and click on 'Windows Fax and Scan'. Select 'Fax Accounts [...]