This roadmap blog post was supposed to precede v18 but the dev team was actually progressing so fast they actually overtook me on this “road”. And so this roadmap blog post doesn't just outline our vision for 2021, but it also includes the v18 alpha for you to download and check out this christmas! It's not feature complete but it allows you to test first hand an early v18. 3CX [...]
A little gift for our Android users this holiday season, the latest Beta release features re-designed messaging elements for a better experience while chatting. What’s more, there have been numerous enhancements across the board for more refined performance, including optimized contact search and the ability to select and copy text from transcriptions. New chat message input &a [...]
Ready to test out another iOS Beta? Your feedback tells us you’re loving the latest messaging features of the app. Building on that this release is jam packed with performance improvements to facilitate a better chat experience, as well as enhanced contacts management. Chatting more? Now chat better! If you’ve been making use of the latest live chat, Facebook and SMS messaging [...]
Adding onto the release of Update 7, the 3CX Live Chat plugin has undergone a makeover too. The plugin now offers a more engaging way to invite people to chat as well as provide important contact details - agents will never miss a chance to turn a visitor into a potential customer! New Live Chat Greeting The new chat greeting gives the option to display a customizable welcome m [...]
Out now V16, Update 7 adds a complete contact center. No need to purchase add on solutions. Answer calls, live chat, Facebook messages and business texts from one single platform. Respond to Facebook messages directly from 3CX. Send and receive SMS messages from your business number. Know who is contacting you with CRM integration. Log, access and monitor all messages centrally [...]
We’re getting ready for the next 3CX update with this latest Android app release. In addition to various stability improvements, users will now be able to send and receive Live Chat, SMS and Facebook messages straight from the chat feature. Customer Service Just Got Easier Chat agents can respond to customer chats from the palm of their hand, whether from website live chat, a F [...]
The latest iOS app is now available and prepares your iPhone or iPad for the soon to be released Update 7. This update introduces the ability to send and receive Live Chat, SMS & Facebook messages from your iOS device! Chat with Customers No Matter Where You Are Whether you’ve strayed from your office or are working remotely, the 3CX Live Chat, SMS and Facebook messaging in [...]
Our new iOS Beta release further enhances the remote capabilities of contact center and customer service agents with added support for Website Live Chat, SMS and Facebook messaging integration. You’ll also find the app to be more stable on iOS14. Receive & Respond to Customer Messages on the Go Beta testers can now get a sneak peek of Live Chat, Facebook and SMS integration [...]
The latest Android Beta gives app users a taste of Update 7 Alpha’s SMS and Facebook messaging integration along with support for Live Chat. We’ve also made numerous improvements for more stable performance of the app on Android 11 and during incoming calls. Live Chat, SMS & Facebook messages straight to the app We’ve added messaging support for SMS, Facebook and Website Li [...]
Building on the release of Update 7 Alpha, the Beta is now available for you to try out. It includes some fixes as well as further improvements to the live chat feature. We’ve also worked on the chat feature within the web client to include images/preview support for Linux instances. Improved Conference Scheduling The Schedule Conference function in the Windows app is now easie [...]