Following the release of Version 18, one of the hottest additions has been our Microsoft Teams phone system integration. As this brings in a whole new aspect to 3CX, there are many elements to consider in the implementation. To help you ease the process, we have created this handy FAQ guide to help break down some of the questions you may ask, and roadblocks you may face while implementing the integration.

Topics covered

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We recommend reading the Teams configuration integration guide before deployment, to have a better idea of what to expect along the way. The FAQ’s cover subjects including:

  • What are the licensing requirements & resolving licencing issues
  • Configuration timescales to be expected
  • Information regarding the Ports used
  • SSL Certificate requirements
  • Troubleshooting and various other gotchas to keep an eye out for.

Other Resources

If you missed it, we have created a 3 part video configuration guide to assist you with the implementation. Click here for Part 1 which will run you through linking your Microsoft 365 account to 3CX.

Additionally, don’t forget to head over to our community forum to see what other 3CX’ers are experiencing.

We are excited about this Direct Routing integration and we are happy that you have joined us on our journey!