A lot of our customers are unclear about how the multiple routes in outbound rules works in 3CX. Not to worry though! We’ve put together a brief document on how outbound call routing works in 3CX V15.5.
For example, the PBX administrator can setup to 5 routes in case the initial route fails to process the call. These routes are setup in the order you would like the call to be processed in.
- Our guide covers the following topics:
- Selecting/Skipping Routes
- Early Media and Ringing
- IP Based SIP Trunks (Peering)
You can take a look at the complete Multiple Outbound Call Routes guide here.