Club Med Case StudyLONDON, UK, 16 NOVEMBER 2022 - 3CX, developer of the award-winning business communications solution, today announces the successful deployment of its software on the grounds of Club Med resort in South America.

The 5-star resort desperately needed an all-in-one, flexible communication solution that could bridge the communication between over 200 employees scattered across Latin America. With the help of 3CX Gold Partner, Múltipla-TI, seamless transition has put zero strain on the operation of their commercial sites.

3CX installation in Amazon AWS cloud didn’t just centralize employee communication. It also helped elevate customer experience with the range of advanced call center features included in their license:

“Since switching to 3CX, the solution has become more stable and reduced the large amount of dropped calls we were getting. We’ve been able to provide services remotely without the need for a technical team in our offices. The integration of 3CX with our global service system (NICE In Contact / Verizon) in the United States, has helped us to increase productivity in a cost-efficient way. It was definitely the right solution deployed by the right partner.” - Claudio Cavalcanti, Head of IT South America, Club Med

Want to learn more about Club Med’s experience? Check out the full case study here.

About 3CX (www.3cx.com)

3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.

With integrated video conferencing, apps for Android and iOS, website live chat, SMS, Facebook and WhatsApp messaging integration, 3CX offers companies a complete communications package out of the box.

350,000 customers worldwide use 3CX including Hugo Boss, Ramada Plaza Antwerp, Harley Davidson, Wilson Sporting Goods and Pepsi.. Maintaining its global presence, 3CX has offices in the U.S., U.K., Germany, South Africa, Russia and Australia. Visit 3CX on LinkedIn, Facebook, Twitter and Instagram.

About Club Med (https://www.clubmed.com.br/)

Club Med is the pioneer of an all-inclusive vacation “village”, a sporty and natural outdoor vacation in a relaxed and stylish ambiance. Presently it operates about 70 resorts in 26 countries spread over five continents, three-quarters of which are 4-Trident and 5-Trident resorts. Each of Club Med’s resorts offer a unique setting, nestled in the most beautiful of natural landscapes.